What people say?

A unique experience

Hello Ms. Hai Yen

I am so sorry I have not replied earlier but we both went straight back to work the day after we landed two weeks ago and life has been very busy every day since!
Our holiday in Vietnam & Cambodia was one we will never forget, encountering a new and enlightening culture . The places we visited and sights we saw were all amazing, the people we met were so friendly and the guides we had were all so knowledgeable, helpful and kind. In addition the staff at the Ho Chi Minh City office were delightful.  We are also so glad we chose to do the Mekong homestay - a unique experience and with such a lovely family, who made us feel very welcome.
Since we have been back home we have so many interesting tales to tell our friends.  We had a wonderful time mainly due to the fact that everything was all so smoothly organised by Vietnam Tour Co.  
We would like to thank you and your team for all your hard work and kindness (and patience, as we changed our minds on a couple of occasions quite near to departure!).  To all our friends who want to visit Vietnam we say “ Yes, you will love this incredible country but make sure you ask Ms. Hai Yen and the Vietnam Tour Co. to help you have a great time!”

Many thanks and kind regards,
Deborah Heywood & John Moran

Sent from Windows Mail
From: Deborah Heywood [mailto:]
Sent: Friday, March 21, 2014 2:22 PM
To: VIETNAM TOUR CO.,LTD
Subject: RE: Thank you letter
Tour name: Highlight of Vietnam and Cambodia 13D12N

Ms Deborah Heywood (March 21, 2014)

Really appreciate& satisfied with your services

Dear Ms Yen Ha,
Truly sorry for the delay in replying your email as I was a bit busy settling few office matters. Thank you for your gratitude email. We really appreciate and satisfied with your overall services. We are also thank you for your kind attention, support and assistance to our tour group last weekend. As for the comment, the details are as follows:
1. Transportation & Driver: Excellent
2. Tour Guide: Excellent (Note: We want the same tour guide for the next trip)
3. Hotel: Excellent (Note: It is preferable if the hotel has a swimming pool as it can be side activity apart from activity as in the itinerary)
4. Food: Excellent (Note: For the next trip maybe can have more variety of food: Vietnam local food etc because some of clients also want to taste the local food)
5. Itinerary: Excellent (Note: It’s good that the activities are flexible so that it can meet with the group needs)

Thank you and Have a Good Day !

From: Sarah Zainal [mailto:]
Sent: Wednesday, March 12, 2014 11:28 AM

Ms Sarah Zainal (March 12, 2014)

We feels fully satisfied

Hi Good Day Ms Yen Ha,
Sorry for the late reply. :) We have nothing much to say as we feels fully satisfied with the service provided especially when it comes to Mr Nam as our tour guide. We found that he is very knowledgeable, responsible, caring and trying on his best to make us fully satisfied with our trip.
Once again, hope to meet your team again and wish your organization will have better achievement in future. :)

Regards,
Ms Suhada

From: Suhada Wan [mailto:]
Sent: Friday, February 28, 2014 9:28 AM
To: [email protected]
Subject: Re:THANkS TO YOU!
Ms Suhada (February 28, 2014)

Thank you for all the arrangements

Dear Ms.Lan Anh, Ms.Hai Yen, Ms.Yen Ha,and Saigon office team,
Greetings and best wishes for TET and the New Year. May God bless you all and your families, with joy and prosperity.
Thank you for all the arrangements you made for us in Saigon and in Laos. We would not have enjoyed our stay so much without your kind help.

I do hope I may visit Vietnam again. It is a lovely country with fascinating peoples and cultures.

Sincerely,
Mrs. Anna Philipose

From: anna c.p.
Sent: Monday, January 20, 2014 12:43 PM
To: VIETNAMTRAVEL
Subject: Best wishes for TET and the New Year.
Mrs. Anna Philipose (January 20, 2014)

Everything was perfect

Dear Hai Yen

I hope this email finds you well.
Sorry form my late reply. We returned from our vacation in the first calendar week but were immediately getting busy with many things.
I want to thank you so much for your effort in organizing our trip. My husband and I really enjoyed our time in Vietnam and Cambodia. Everything was perfect. The three guides we had, Mrs. Hoa in Vietnam and the two guys in Cambodia, were extraordinary: very knowledgeable, perfect English, very nice and friendly. They went out of their way to be helpful to us and to make our trip special. Everything was perfectly organized, the time we had for visiting the location, the transport, the hotel – really outstanding.
We are sure that we will come back. And we will plan our trip again with you, of course.
Thank you so much again and take care.

Kindest regards
Heike

From: Heike Zimmermann
Sent: Thursday, January 16, 2014 10:58 PM
To: VIETNAMTRAVEL
Subject: Re: Asking feedback- Code: 121413-VNTY-Heike
Heike Zimmermann (January 16, 2014)

The perfect organisation of our tours

Dear Ms. Ngoc Ha,
Thank you very, very much for the perfect organisation of our tours to Sapa and to Halong Bay. We were really impressed by the high level of organization and how well everything worked. We were perfectly taken care of, e.g. during the booking process of our hotel room in Mango Hotel. The additional hours of sleep after the train ride helped us a lot to really enjoy our tour of the Halong Bay.
The professional and skilled guides at Sapa and Halong Bay showed us very nice locations, while guaranteeing enough time for us to take hundreds of photos. The train ride was highly enjoyable, and we slept quite well in the train – much better than in a German train!    ;-)   
The luxurious interior of our cabin on the cruise ship “Starlight”, as well as the professional crew, delighted us a lot.
We do not want to forget a feedback on the drivers of our tour. All drivers were very professional and skilled, driving very safely at a steady pace. We saw many other tour operator vehicles, speeding and taking unnecessary risks while overtaking in a dangerous manner, especially on the mountainous road to Sapa. Our driver was very safety conscious. Perfect! Same applies for the driver from Hanoi to Halong Bay.
Of course, we would also like to thank you very, very much for the nice presents and for your hospitality at your Hanoi office. Would be great if you could send us the souvenir photo taken in your office by email.
It was a really perfect tour, and we are looking forward to coming back to Vietnam to see and experience more of this beautiful country. I will definitely come back to you as soon as we plan our next journey to Vietnam.

Best regards from Dortmund/Germany,
Juergen Sprengel

From: Juergen Sprengel
Sent: Monday, January 13, 2014 11:59 PM
Subject: Feedback Juergen Sprengel and Harald Schillegger
Mr Juergen Sprengel (January 13, 2014)

We had a wonderful time

Dear Ms Nguyen
We are home safe and sound back in Australia and I want to thank you for making our journey through Vietnam so smooth and enjoyable.
It was wonderful having someone at each of our destinations welcoming us.
All the drivers were friendly and helpful.
We had a wonderful time in your beautiful country, and look forward to returning to explore the south soon.

Warmest thanks
Kevin and Donna

From: Donna Austin
Sent: Friday, January 10, 2014 9:32 AM
To: [email protected]
Subject: Re: Emailing: Donnas Passport and Licence
Ms Donna Austin (January 10, 2014)

I'll come back to Saigon or recommend to my friends

Dear Ms Hai Yen.
How are you.. hope fine.
On behalf my family & myself, we really happy & enjoy with this 1st trip to Saigon & all your arrangement for :-

* Tour Guide ( Good )
* Transportation
* Tours
* Hotel
* Food
* etc
So far from us.. no comment.. everything is Good..!!!
Therefore, if i've opportunity i will come back to Saigon or recommend to my friends.
Once again.. thank you for your good service.

Regards,
Nazri

From: Sheikh Nazri Ismail
Sent: Wednesday, January 8, 2014 11:32 PM
To: <[email protected]>
Subject: Re: Thank you - Code: 122813-VNTY-Nazri
Tour destinations: HCM city - Cu Chi - Mekong
Mr Sheikh Nazri Ismail (January 8, 2014)

We look forward to coming back

Dear Ms Hai Yen,
Thank you for your email.
My husband and I had an enjoyable trip to Hanoi. We enjoyed our tour very much especially to Tam Coc. Our tour guide was very knowledgeable and provided us with as much information as he could when we enquire.

The car was very comfortable and made the 2hours journey very relaxing. We also had a very good and safe driver. Overall, we had a good experience and we look forward to coming back.

Thank you to you too for your kind assistance.

Best regards,
Rahman

From: Rahman
Sent: Sunday, December 29, 2013 8:46 PM
Subject: Re: Thank you- Code: 121813-VNTY- Rahman
Importance: High
Ms Rahman and Husband (December 29, 2013)

We enjoyed everything you did

Good Morning Haiyen,
Sorry for not doing this earlier but we only got back home two days ago from our trip.  Firstly, I have to congratulate you and your team in HCM for getting everything together for us in HCM and Hanoi.  We enjoyed everything you did especially the balcony on the cruise.  We have told our family and friends to get in touch with you when they wish to visit Vietnam as you can definitely be relied upon even though everything is organised by email. At one stage, I thought we might not have been able to get on the cruise but the weather just turned around and it was magical, all of it.  The only downside (if you can call it that) was I left my cover for my Samsung Ipad 10.1” in one of the shops.  It was a really pretty one. Never mind.
Have a lovely day and good Xmas

Patricia

From: Clarence Prowling [mailto:]
Sent: Wednesday, November 27, 2013 10:19 AM
To: 'VIETNAMTRAVEL'
Subject: Thank You
Type of tour: Tailor made
Destinations: Halong, Ho Chi Minh city, Mekong, Cu Chi tunnels
Ms Clarence Prowling ( November 27, 2013)
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