What people say?

Hi Ms Ngoc Ha,
I had a great trip. I thought your service was very efficient and professional. Your quick and informative response to my queries was one of the reasons I chose to book with you, and I'm glad I did. I felt very relieved after I received the final itinerary one day before flying off, knowing that my whole trip was well-arranged. It was also reassuring that I was able to pay through Paypal/Onepay as I was not comfortable sending credit card details over email (to other travel agents). The tours I went on (Hanoi city tour and Bai Dinh/Trang An) were good - the tour guides Trung and Frank were very enthusiastic and helpful.
On arrival at my hotel in Sapa, I was surprised to hear from my tour guide Phuc that I could not join the group trek, but he would take me on a private trek or motorcycle tour of the villages. Although it was not what I had expected, it turned out to be a blessing in disguise as Phuc was very knowledgeable and it was a great experience.
Thanks very much for a good trip to Vietnam. I'm looking forward to visiting again someday.

Sharon

From: Sharon Lin [mailto:]
Sent: Friday, November 28, 2014 8:58 PM
Subject: Re: Feedback about tour service on 21-24NOV2014

Dear Ha Ngoc,
We would like to say we were overall pleased with our experience with your company.
We feel you provided a 5 ***** experience on a 4**** star price.
It would be good to hear more about the Vietnam History other than the timeframe from 1954-1976.
We did visit various temples and markets.
We would highly recommend your company to others as well as us potentially using you for another trip for ourselves.
Your guides speak English well.
We really enjoyed the trip.
I also appreciate the gift from your company of the tie set.

Herman F. "Sonny" Sledge III

From: FIMAS LTD [mailto:]
Sent: Tuesday, December 2, 2014 10:31 PM
To: 'VIETNAM TOUR CO.,LTD'
Cc: Sherry Sledge
Subject: RE: Thank you & asking feedback - Code: 141116-VNTY-Herman

Really great trip - thank you. no complaints - guide sisi was excellent - train cabins fine, meals good, drivers great, itinerary great. loved everything about it - would recommend you to others.

thanks
brendan

From: alida o'brien [mailto:]
Sent: Monday, December 1, 2014 6:01 PM

Hi Ms Ha Ngoc,

Sorry for late respond your email, i am busy recently  since came back from trip.
Below is some feedback from us such as:

1) Quality for train consider ok but the place quite narrow a little bit and it's quite shake.haha
2)Tour guide in sapa is nice. San is helpful person and his knowledge is quite experience. Had explain and describe for us for each location and things.
3) We more prefer with Summit hotel, nice environment. Breakfast for each hotel consider ok.
4) V’Spirit cruise in halong is so awesome, i like the meals so much, very delicious.haha

Finally, thanks so much for your arrangement, let everything was run with smoothly.
Thanks

Regards,
Chuah

From: chuah yee [mailto:]
Sent: Tuesday, November 18, 2014 9:30 PM
To: VIETNAM TOUR CO.,LTD
Subject: RE: Thank you very much for your using our services!

Dear Ms. Jenifer,

We are just returning from the Halong Bay trip with Bhaya II cruise.
It was an excellent trip, very comfortable and good service.
The driver was also excellent.
He was very helpful, in time and found the direct way to our hotel.
Thanks a lot for your recommendation and organization.
For our next travel, we keep your offers in mind. And we'll recommend your company to our friends and colleagues.

Best regards,
Karin

From: Karin Markgraf [mailto:]
Sent: Monday, October 6, 2014 1:57 PM
Tour name: Charter Halong Bhaya Legend cruise

Dear Miss Yen Ha and Mr Lee

My family and I had a great time during our holiday in Ho Chi Minh. Mr Lee was really nice and friendly. The van provided was comfortable and spacious. Meals were also good and tasty. Since I was eager to try your local Pho mee and shrimp goi cuon (hope the spelling is right), I went to local restaurant next to my hotel to buy the dish. The cruise was great, especially it has traditional music performance.

Overall, we really enjoyed every minute we spent in Ho Chi Minh. I will definitely promote your services to my colleagues, friends, and family members. In fact, I might be going to Ho Chi Minh in couple of months time to buy more cotton and silk materials for my business. Perhaps you can suggest other places besides Ben Thanh and Binh Thay market for me to get good material in cheaper price :-)

Thank you for making our trip enjoyable and memorable.

And to Mr Lee: Thank you very much for your kindness. And I am wishing you that you will find  your "Mrs Lee" the soonest :-)

From: Adlinda Juni [mailto:]
Sent: Wednesday, September 24, 2014 4:23 PM

Dear
 
As My friend and I has went to travel with your guide Mr.Trong on 16 Sep 2014. We very satisfied  for our tour reader for this trip. Mr. Trong very helpful and give us very good advise with information of each place where us goes by.
However, we very impress with Mr.Trong and your company. Next time if we visit Vietnam we will contact you again.
I also introduce your company to my friends If we needs any information we will let you know.
 
Thank you for good experience in Vietnam.
Have a nice day.
 
Thirata Wanthanalert

From: thirata wanthanalert [mailto:]
Sent: Wednesday, September 24, 2014 11:12 AM
Tour name: Halong Bay cruise

Dear Lan ANh - thank you very much for sending someone to our hotel on behalf if the lunch.

We enjoyed both Sapa and Hulong bay  very much and appreciate the level of service on your tour for us. I will be certain to tell any coworker from Singapore traveling to consider north Vietnam and your tours.

Thank you so much, pamela

From: Pamela Kustas
Sent: Thursday, September 11, 2014 10:09 PM
Tour name: Best of north Vietnam

Dear Ms Ha Ngoc,

Yes, I had wonderful trip. Thank you for making the arrangement.

- The Hotel was very good/comfortable and easy for us to find food. For meals, the portion is too big actually for 3 of us:)
- The trip to Halong Bay was good as well as the Driver/tour guide provides ample time for us to stop for rest since it's a quite a long trip
-  The Tour Guide was very informative and knowledgeable.

Overall, we're did enjoy our trip to Hanoi, will definitely recommend you to my friends & family.

Thanks & Regards
Nur Asiah Abdullah
Business Strategy & Planning

From: Nur Asiah Abdullah
Sent: Tuesday, September 9, 2014 8:11 AM

Dear Ms Ha Ngoc,
Sorry for the delay in getting back to you. We have both been very busy since our return.
Yes we really enjoyed our 5 week holiday in Vietnam.
It was extremely well organized (thanks to you). Everything worked like clockwork.

Accommodation.
Hotel Charming 2
was only 3.5 star but we really liked it. Rooms perhaps a little dated but clean and big. Breakfast was excellent.
Ha Long Boat:
Very nice cabin(we were upgraded) . Meals nicely presented but not very tasty
Romance (5 star).
Very nice room but a bit noisy from the street. Also flashing lights shining into room. Breakfast: selection large but not really tasty.
Hoi An hotel:
Nice room. Breakfast OK but nothing special
Viet Star (Tuy Hoa);
Upgraded. Very nice large room and bathroom. Breakfast very good
Ho Chi Min (Elinos:) Depends on room.
Grand deluxe (upgraded on last day) was nice.
Senior Superior room OK but small and drab.
Breakfast at Elinos was very good.
Mekong Delta:
Hotel nice. Breakfast OK

Drivers:
All very good. Felt safe

Guides:
All good and knowledgeable. Good English. Best was in Ho Chi Minh. She was always concerned and interested in our well being.

Lunch and Diners:
Best lunch was in Hanoi - excellent.

All in all a very nice holiday. Our homestay and the resorts we stayed at privately were also very good.
Vietnamese people: Always kind and nice. Getting to know them was the highlight.
Hope that helps you
Many thanks again. You did a wonderful job in keeping us informed and listening to our requirements

kindest regards
Dave and Helga

ps. We are happy to discuss further if you wish. Best is the telephone

From: Davo Hop [mailto:]
Sent: Wednesday, September 3, 2014 7:08 AM
Tour name: Cuisine delights Vietnam plus 3 weeks free at beach​