What people say?

Dear Lan ANh - thank you very much for sending someone to our hotel on behalf if the lunch.

We enjoyed both Sapa and Hulong bay  very much and appreciate the level of service on your tour for us. I will be certain to tell any coworker from Singapore traveling to consider north Vietnam and your tours.

Thank you so much, pamela

From: Pamela Kustas
Sent: Thursday, September 11, 2014 10:09 PM
Tour name: Best of north Vietnam

Dear Ms Hai Yen,

Yes, I had wonderful trip. Thank you for making the arrangement.

- The Hotel was very good/comfortable and easy for us to find food. For meals, the portion is too big actually for 3 of us:)
- The trip to Halong Bay was good as well as the Driver/tour guide provides ample time for us to stop for rest since it's a quite a long trip
-  The Tour Guide was very informative and knowledgeable.

Overall, we're did enjoy our trip to Hanoi, will definitely recommend you to my friends & family.

Thanks & Regards
Nur Asiah Abdullah
Business Strategy & Planning

From: Nur Asiah Abdullah
Sent: Tuesday, September 9, 2014 8:11 AM

Dear Ms Hai Yen,
Sorry for the delay in getting back to you. We have both been very busy since our return.
Yes we really enjoyed our 5 week holiday in Vietnam.
It was extremely well organized (thanks to you). Everything worked like clockwork.

Accommodation.
Hotel Charming 2
was only 3.5 star but we really liked it. Rooms perhaps a little dated but clean and big. Breakfast was excellent.
Ha Long Boat:
Very nice cabin(we were upgraded) . Meals nicely presented but not very tasty
Romance (5 star).
Very nice room but a bit noisy from the street. Also flashing lights shining into room. Breakfast: selection large but not really tasty.
Hoi An hotel:
Nice room. Breakfast OK but nothing special
Viet Star (Tuy Hoa);
Upgraded. Very nice large room and bathroom. Breakfast very good
Ho Chi Min (Elinos:) Depends on room.
Grand deluxe (upgraded on last day) was nice.
Senior Superior room OK but small and drab.
Breakfast at Elinos was very good.
Mekong Delta:
Hotel nice. Breakfast OK

Drivers:
All very good. Felt safe

Guides:
All good and knowledgeable. Good English. Best was in Ho Chi Minh. She was always concerned and interested in our well being.

Lunch and Diners:
Best lunch was in Hanoi - excellent.

All in all a very nice holiday. Our homestay and the resorts we stayed at privately were also very good.
Vietnamese people: Always kind and nice. Getting to know them was the highlight.
Hope that helps you
Many thanks again. You did a wonderful job in keeping us informed and listening to our requirements

kindest regards
Dave and Helga

ps. We are happy to discuss further if you wish. Best is the telephone

From: Davo Hop [mailto:]
Sent: Wednesday, September 3, 2014 7:08 AM
Tour name: Cuisine delights Vietnam plus 3 weeks free at beach​

Hello Minh
 
Thank you for your email,my apologies for the delay in replying. I have been very busy at work then became very ill and now catching up at work again.
I would like to thank you & Vietnam Tour for a wonderful holiday and if it is possible I would like to go back one day.
I enjoyed all that I saw, experienced & learnt in Vietnam & Cambodia, the people & the country were beautiful, very kind & friendly. I wish the best for them & the country!
I found the weather extremely hotter than I had seen on weather graphs for Vietnam in summer time. All the drivers were excellent and the guides for Sapa, Halong Bay, Da Nang,Hue & Hoi An as well as Ho Chi Minh and Cambodia were excellent, I hope you can retain them & treat them well.
The tour went very well and was well organised. Hotels & their staff were very helpful & the restaurants were very enjoyable with great food.
Yourself & Vietnam Tour were always helpful, I am very pleased to recommend you to friends and other people.
 
Again, thank you & best wishes.
Peter.

From: peter florence [mailto:]
Sent: Friday, August 22, 2014 8:54 AM
To: Minh
Subject: RE: Thanks & Photos
Tour name: Vietnam tailor made tour

Hi Ms. Nguyen,
Thanks very much. Me and my sister enjoyed the tour very much. I will definitely recommend your company if my friends will go to Vietnam.
Vietnamese are very friendly and accommodating. Keep it up because I like it.
God Bless You.

Regards,
Virly Ang

From: VIRLY ANG [mailto:]
Sent: Monday, August 4, 2014 7:00 PM
To: VIETNAMTOUR CO.,LTD
Subject: Re: Thank you
Tour name: Customize tour - Saigon, Mekong, Cu Chi

Dear  Hai Yen
To be honest when booking with your good office I had some hesitation same as all customers booking with an unknown travel agent in a foreign country.
However you have meet and exceed our expectation and always be kind to assist and also a trustworthy travel agent which provided all that have been agreed.
We enjoyed in full our holidays and all arrangement you have made for us.
Here is some quick feedback from our side:
Accommodation: All hotel are highly accommodated also the small bungalow hotel is Hoi AN is a great solution with low Budget. Best accommodation was the Intercontinental in NHA Trnag and best Service In the MIA in Mui NE.
Car: Everything was great and the big van was ideal for our big family and 10 pieces of luggage plus two strollers!! (J All drives were very good, very careful in their driving and always assisting and make stops
When it was required. Only exception was the last day the driver we had in the HCM from airport /town/airport who was apparently not in his best mood that day!! Not very polite and no smile! Plus no English!
Meals: Above expectation to be honest as we do have expect that will be such good and nice restaurants. Food was always plenty. Best was the restaurant in NHA trang on the island.
Guides: The best was the last one in HUE very professional and very good knowledge. Other were good as well and always helpful and especially the one in HCM, he has assisted us may times for some local arrangement and guidelines
Thanks once again and for sure of we have any friends from Cyprus willing to visit Vietnam we will highly rec your office.

Brgds
Thanos Panoutsopoulos

From: Athanasios Panoutsopoulos (BS CY) [mailto:]
Sent: Wednesday, July 23, 2014 7:59 PM
To: VIETNAM TOUR CO.,LTD
Cc:
Subject: GREAT HOLIDAY
Tour name: Best beaches of Vietnam 10D9N

Dear Ms Lan ANh
It was a great trip to Vietnam last week. You have great planning for cruise, food and tour guide too. Very knowledgeable & efficient tour guide who explained the history of temples etc so well.

Thank you.
Best Regards,
Wendy KOH

From: Wendy Koh [mailto:]
Sent: Wednesday, June 18, 2014 12:12 PM
Tour name: Best Northern Vietnam

Hello Ms. Minh,
I want to thank you for the wonderful trip you put together for the kids.   They had an amazing time and everything went so smooth for them.  There were never any worries.  
Best Regards,

Trudie Strong
Branch Supervisor/Corona

From: Strong.Trudie [mailto:]
Sent: Thursday, July 10, 2014 10:56 PM
Tour name: Essential Of Vietnam 12D11N

Dear Hai Yen,
I just wanted to say a big thank you from Sandra and myself as we arrived home to Australia yesterday and we both really loved the tour you put together for us.
With regards to other people contacting me via email as they are worried about traveling to Vietnam, I am happy for you to share my email if it will put their mind at peace.
All the transfers and tours throughout the trip have been on time and the drivers and tour guides have been great.
After our short fight to Ho Chi Minh city we were delighted with the Grand Hotel.  The accommodation and staff were very good.  This was the nicest of all the hotels we stayed at in Vietnam.  The full day city tour on day 17 of our tour was very informative and the city landmarks were all worth visiting.  Tour in Ho Chi Minh city and for our trip to the Mekong Delta were well organized and the tour guides very good.  The trip to the Mekong Delta was very nice and our hotel Kim Tho was very nice and the nicest of all the hotels and home stays the other people on the tour were staying at.  The following day we arrived back to Ho Chi Minh City and our transfers to the Grand Hotel was well organized.  The Cu Chi tunnels tour was well worth visiting.  The last day Sandra and i did some shopping before we were transferred to the airport for our flight home.
We both love the Vietnamese people we met along our travels as they were so friendly and helpful.  The food was all very nice and fresh and a great country to visit.  We thank you greatly for organizing such a great tour for us.
I hope to come back to Vietnam again soon.
Kindest Regards
Judy

From: [email protected] [mailto:] Sent: Tuesday, May 27, 2014 10:37 AM
To: vietnamtour.com.vn
Subject: Very Happy with your tour
Tour name: Highlight of Vietnam 20D19N

Dear Ms Yen,

Further to our ongoing assessments during the Tour and the call from your office on the day of our departure, my wife and I want again to express our gratitude for everything your company had done to make our Vietnam experience unforgettable!
Everything, from the moment to arrival in Hanoi to the departure from Ho Chi Minh City, was marked by excellent organisation with precision, punctuality, care and friendly but respectful approach. Everything we received was exactly as we had requested and as was outlined in the detailed programme plan provided by you. And definitely there were also most positive surprises as often things would be better than we expected! We experienced no difficulties with anything as even the smallest arrangements and details were attended to by the guides.
The information provided during our tours was delivered in very good English, was comprehensive and shed light to the history and culture of the specific places but also of the country and its people generally. The guides were very good and even excellent but we would like specially to mention one. In Hue, Da Nang and Hoi An we were fortunate to have as a guide Mr Le! He was something very special and extraordinary with his knowledge, way of delivery, attitude and quiet charming sense of humour. We know that on several occasions we disappointed him with our refusal to have the planned lunches but he also understood that we could take only so much food. Not with standing the inconvenience he made arrangements for the meals to move to the dinner. His knowledge of the history and the cultures discussed was remarkable and impressive. We keep talking about him between ourselves and to our relatives and friends. Please, convey to him our admiration, gratitude and best wishes.
In summary, our trip in your country, us organised by you, was fabulous in every respect! We have no doubts that this was also helped by the wonderful Vietnamese people and your beautiful country. We have no doubts that we will be visiting soon again. Needless to say, for our next visit we’ll approach you again. (I note that you also organise tours in the countries in the region and we’ll approach for visits to these countries as well.) We will also recommend VIETNAM TOUR to anybody who intends to visit Vietnam.  If you have an address with the Trip Advisor, please, send me the link and my wife and/or I will reflect our experience on the site.
One small issue which in our opinion is worth considering is the issue about the size of the vehicle. In Ho Chi Minh City we had no problems with fitting in the luggage (and we did not travel with the usual ‘big’ luggage this time) but in some of the places there were some difficulties. Admittedly, they were not big and were resolved satisfactorily but still, it is worth considering that in certain situations this may be an issue. It is true that one does not expect luggage to be a problem with only two people but bear in mind that sometimes people have travelled for a while, tend to carry bigger luggage etc. I am sure that if the matter is kept in mind this will not be a problem for you to address.
Wishing you and your company further successes in providing many more people with unforgettable experience of the type we had! Please, convey our gratitude to everyone.
With Kind Regards,

Dr S. Kostov
Consultant Psychiatrist
From: Kos [mailto:]
Sent: Sunday, June 1, 2014 8:32 PM
To: vietnamtour.com.vn
Subject: Thank you for the wonderful experience - Attention Ms Hai Yen
Importance: High

Tour name: Essential of Vietnam