What people say?

Dear Ms. Hai,
thank you for the feedback request.
Overall we had a very nice trip to SaPa and we really enjoyed it. It was one ofe the best trips we did in our Vietnam Journey at all.
We like to mention a few good points:

Best Impressions:
* very good guide with good knowledge about the area
* very carefull guide, he took himself a lot of time for explanations and told us many details about the region
* we had a very impressive trip throug the landscape, especially the second day we had a great trip through small rice fields away from the main tourist routes. We really enjoyd this.
* the organisation of the trip was very good, we have seen a lot and also had enough time to relax
* the restaurant selection and the hotel selection was very good !

Best Regards,
Andreas Klaus

From: Andreas Klaus [mailto:]
Sent: Sunday, April 12, 2015 11:05 PM
Tour name: Sapa 2D3N

Ms. Nguyen,
I want to tell you that we are absolutely loving our trip here. So far every day is even more amazing. We cannot thank you enough for this trip that you have planned for us, and for the welcome that we have received in your country.

Laura Berryman

From: Laura Berryman [mailto:]
Sent: Friday, April 10, 2015 4:35 PM

Hello Hai Yen,

Thanks for the email and apologies for the late response. We had a great time in Sapa Valley, and really appreciate everything that you and your team did to make our vacation so memorable. The train, accommodations, and trekking tour through the valley were all great, and I don’t think we have anything specific that we’d like to comment on.
However, I’d like to especially note that our tour guide, Singh, was excellent, and we had a great time with him exploring the valley.

We’ll be sure to recommend your service to any of our friends and family looking to travel in Vietnam.

Best,
Nick

From: Nick Marro [mailto:]
Sent: Tuesday, March 17, 2015 9:02 AM
Tour name: Sapa tour 3 days

Dear Ms. Hai Yen,
Everything was organised perfectly and we could enjoy our trips to Halong Bay and Sapa. It was an unforgettable experience.
I would like to thank you again for your kind co-operation and wish you all the best.
Should I need further assistance during my trip in Vietnam would not hesitate to contact you again.

Kindest regards,
Emil

From: Emil Dengler [mailto:]
Sent: Monday, March 16, 2015 1:26 PM
Tour name: Best of Northern Vietnam

Dear Ms. Yen
We had a wonderful trip in Vietnam. The guides, drivers and hotels were very good.
I think one of the reasons for this splendid tour was that we met in your office and discussed the program.
Some people like us, likes a  slowly program and others like a fully program from early morning to late night.
So, if we come back to Vietnam, you are the right connection.

Best Regards,
Nancy and Dagfinn

From: Dagfinn Fagerheim [mailto:]
Sent: Tuesday, March 10, 2015 9:36 PM
To: VIETNAM TOUR CO.,LTD
Subject: RE: Cultural Heritage & Natural Vietnam 11 days 10 nights

Hi from back in Toronto,
We had a very good trip in Vietnam , thank you. Hope you enjoyed a good time off for the TET holiday.
Our experiences were interesting and without any problems. I would definitely write to you when we next decide to go to South East Asia. Cambodia and Laos as well as Thailand and China are on our list of places to go. I wish we could have stayed longer so  that we could enjoy the central coast area and central interior of Vietnam. 
We loved the Lotte Legend and Hoi An hotel. We loved the Ha Long Bay cruise and we loved Sapa. The Syrena tour was beyond expectation as our guides went out of their way to give us a lot of attention. The food on the cruise was amazing and we had some food made especially for us. The itinerary was great.
Sapa was very interesting. Our guide was very helpful and knowledgeable and respected the extra time we took just looking around. We would have loved to have stayed there longer.
We took a look at the Victoria hotel and I am glad we decided not to stay there.It is very dark and away from the life of Sapa. 
The Mekong Delta was very interesting and we appreciated the great learning experience. Our guide and driver were very proficient and professional. Our guide for the bike and boat ride was also a pleasure to have accompanying us. I loved seeing all the tropical flowers during the bike ride. 
This itinerary was full. Perhaps we did not need to go to all the home stays. Instead we could have continued riding instead of stopping so much. For us the lunch was delightful and I loved seeing how a spring roll was put together. That was enough for us as we had so much previous sampling of food and seeing all the rice paper preparation became repetitive as we also went to a rice factory... My partner is tall so the bike did not fit well. 
We really appreciate the time Bella took with us to see a little more than on the itinerary for the rest of the Mekong Delta on the morning of our trip to Phu Quoc.
Our hotel offered a boat ride to a swim area but it was a long ride. We did not know what else to do or see in our time out.
Back in Ho Chi Minh the tunnels are amazing.
We only had time for the War museum  when we were on our own .
Hoi An was a lovely town and the resort was delightful. We did what most of the tourists do…..have fitting for clothes and have them made. 
Our driver for the return to the airport came very early. This was not necessary . Fortunately he advised a stop at marble mountain .
Hanoi has a different feel to Ho Chi Minh. We had a very nice stay at Boss Legend. It is situated very well. The staff are great. Meals were great. We were very disappointed before our trip to Sapa. It is not the drivers fault and I do not want him to get into trouble but I would like to know what happened to cause us to only just make the train. 
As mentioned before…I would have liked more time in Sapa. I am not a good sleeper especially on a train. I would have appreciated another day and to start the touring in the afternoon . That is not your fault but maybe it could be mentioned to tourists if they have more time. However we did have a lot of time to ourselves and maybe we could have taken more tours instead of all that time to ourselves.
We had a great day back in Hanoi walking the City on our own
Thanks for the itinerary . It was great for the time we had…We learned a lot about Vietnam.

Best Regards
Adele

From: Adele Nissan [mailto:]
Sent: Friday, February 27, 2015 12:51 PM
Tour name: Highlight of Vietnam 14D tailor made

Hi Ms Yen Ha
Chuc Mung Nam Moi, and thanks for your message.
My only comments would be that I had a really great day out, with an informed and experienced tour guide.  I really enjoyed the trip and to be honest there’s not much that I would change.  I liked how it was fairly informal, even though it was clear that there was an itinerary – it didn’t feel like we were rushing to fit everything in, and as a result was a relaxing trip. 
I would definitely recommend Tony as a great tour-guide for a single person / small group – he was very good at explaining what we were seeing, and he obviously knew the local people on the island well as they all welcomed us really nicely.
The food and transport were brilliant – I really enjoyed the fresh fruit and the cooked dishes prepared during the trip. 
The only thing I would think about adding, is maybe something about recommended footwear for the trip (I was fine in trainers, but if someone turned up in sandals / flip-flops it might have been difficult to move between the boats and the docks).  Not a big point at all, but maybe something to add to the itinerary J
Thanks again for all your help!

Gurveer Singh Birdi
Manager, Tax & Corporate Services

From: Birdi, Gurveer (VN) [mailto:]
Sent: Tuesday, February 24, 2015 11:22 AM
To: VIETNAMTOUR CO.,LTD
Subject: RE: VIETNAM TOUR THANKS TO YOU!

Hello,

We loved our Sapa tour especially the guide Sisi - she was wonderful a delight to be around and gave us lots of information about the local area.
You are lucky to have such a gem. Please say hello to her from Shelley & Carol

Regards,

Shelley

Shelley McLaren
Office Manager

From: Shelley McLaren
Sent: Monday, February 9, 2015 12:58 PM
Tour name: Sapa picturesque

Dear Ms Hai Yen
Our group of 6 have just returned from our trip to Vietnam and Cambodia. I would like to take this opportunity to say thank you for efforts in organising our travel arrangements. Everything went smoothly and according to plan. The cars and hotels were as expected. The drivers and guides were courteous and efficient. Lucy, our guide in Ho Chi Minh City was particularly good.

Kind regards
Jenny & Angelo Costanzo

From: Jenny Costanzo [mailto:]
Sent: Monday, January 26, 2015 4:38 PM
Tour name: Legend Mekong and Cambodia

Hi Hai Yen it´s the end of my wonderful trip thank you for your professionalism and your kindness I will recommand Vietnam Tours to my friends and my family (let me know if you can organize tours with French guides because they don't speak English very well) I wish you an happy new year and good Têt holidays thanks a lot for all Sylvie

From: syl.moorea [mailto:]
Sent: Thursday, January 1, 2015 8:11 PM
To: LTD VIETNAM TOUR CO.
Subject: the end