Dear Hai Yen, thank you for your email, unfortunately due to travelling after Vietnam to Cambodia then Singapore, I have not had the opportunity to reply to this email.
Firstly, I must admit that I was sceptical of dealing with a travel agent outside of Australia, however, your emails and professional approach convinced me to book with your company. I must thank you for a very well organised and enjoyable journey. There was no doubt that you provided a high value for money tour. We had no complaints, everything from obtaining visas on entry to Hanoi, the accommodation and guides, the drivers and the vehicles were very good.
Our first guide (Con ?) was most helpful, his tour and explanations assisted us to understand the region well and appreciate local landmarks and culture. He was very good. The driver was courteous and careful, we could not have asked for more. The boat trip on Halong Bay was delightful; my wife really enjoyed the cruise.
Henry our second guide was full of fun, we found his guidance and friendship most interesting. His concern for little things made the trip very interesting. The vehicle was more appreciated than the first one.
Finally our guide Quin, was very knowledgeable, providing comments of the various attractions and points of interest during the journey. His recommendations for meals proved very good.
Overall, I would have no trouble recommending your company to anyone. If you wish to add my details i.e., name and email address as a reference point of contact to prospective clients, this would be acceptable to me.
Once again thank you for very enjoyable trip most trouble free journey.
Best wishes
Lawrence & Denise Kennedy
Hai, on a separate issue. Our brother in law Damien is considering a trip to Vietnam next year after the February Tet holidays. His requirements may prove difficult for you to accommodate, as he is single and likes to stay in places which he discovers for a few days at times.
His requirements would be a trip schedule open to last minute adjustments. For example a trip to Sapa which may be booked for 3 days, he may wish to alter to include an extra one to five days. This maybe the basis of his requirements several times, he would like a tour which would include transport, guides and possibly hotels but with the options of being able to alter the schedule as he finds various points of interest.
Could you advise if you would be able to tailor a trip, as an open schedule journey? I await your reply with interest in order to recommend your services to him.
Regards
Lawrence Kennedy
From: Lawrie Kennedy [mailto:]
Sent: Monday, November 23, 2015 15:46 PM
Tour name: Vietnam tailor made tour
