We try my best to bring you a memorable holiday.
We are committed to
We are always ready to assist you and provide all information you need.
Customize your tour
If you prefer to write your own itinerary, our professional travel consultants will be happy to help you with whatever you might require. We understand that every group is unique and the specific needs must
The consultants will provide you with detailed information and make suggestions to
To create your special itineraries, you can refer to our current tours on this website.
Booking
The reservation should be sent by fax, mail, e-mail, online via our website or you can come
Vietnamtour.com.vn (VietnamTour Company Limited)
Head office: 3rd floor, No.40 Hai Ba Trung street, Hoan Kiem Dist, Hanoi, Vietnam.
Tel: + 84.4.3747.5456 | Fax: + 84.4.3747.5440
Ho Chi Minh office: Suite 602A, 6th Floor, 57-59 Hồ Tùng Mậu Str, Bến Nghé, Dist 1, HCMC, Vietnam.
Tel: + 84.8.3825.7636+ 84.8.3825.7636 | Fax: + 84.8.3825.7639
Email: info@vietnamtour.com.vn
The reservation is validated only if have you received a confirmation from Vietnamtour.com.vn and upon your payment of a deposit.
Amendments to your reservation must be notified to and agreed by www.vietnamtour.com.vn
You should book as soon as possible because thank to that, we can make a thoughtful arrangement and ensure you the best holiday.
Payment
You can pay by cash (USD, EUR, GBP, DONG, AUD), credit card or use bank transfer up to you. If you pay by credit card, please plus extra 2% (5% for Amex) for bank service charge and you must inform in advance.
Company bank account:
Account Name: CONG TY TNHH VIETNAM TOUR
Account number: 0021 000 296 941
Bank Name: Joint Stock Commercial Bank For Foreign Trade Of Vietnam- Ha Noi Branch
Address: 198 Trần Quang Khải, Hoàn Kiếm, Hà Nội.
Web: http://www.vietcombank.com.vn/default.aspx?&lang=en
Swift: BFTV VNVX
Cancellation policy
As a rule, unless otherwise stated, all cancellation must be informed in writing by email, fax or urgent call. Cancellations will be charged as follows:
After our confirmation and purchased tickets or booking hotel’s room: apply policy of airlines, cruise and hotels
30 days prior arrival: free of charge on land tour
30 - 15 days prior arrival: 30% of charge
15 - 7 days prior arrival: 50% of charge
7 - 4 days prior arrival: 75% of charge
4 days or no show: 100% of charge
Some special cases: Please contact in urgent by phone at +84.941.232.279 or
Email: sale@vietnamtour.com.vn or info@vietnamtour.com.vn
Children policy
For children between 2 to 12 years old, the following price policy applies:
For
Refund and compensation
If you have any trouble with our services, staff, vehicles or something like that, please complain to us
No amount of refunds and compensations will be paid due to special circumstances, such as extreme weather conditions, political instability, third party strike.
Security Policy
We collect information to serve in
Customers’ info is used in following purposes:
Contact and discuss to customers about required services.
Provide services to the right people, right place and on time.
Notification of changes in schedule due to factors beyond the control objective through email, phone
Make registrations such as: checking in to hotels, cruises, …
Using customers’ information is an agreement between Vietnamtour.com.vn and customers. We do not sell it for third party or use for other purposes without customers’ permission.
We always aware that personal privacy is very important. Therefore, we continue to improve our system, apply the best technology to assure information security. Customers can see SSL certificate provided by COMODO right on this website.