Terms and conditions

We try my best to bring you a memorable holiday.
We are committed to do everything possible to give you unforgettable travel experiences.
We are always ready to assist you and provide all information you need.

Customize your tour
If you prefer to write your own itinerary, our professional travel consultants will be happy to help you with whatever you might require. We understand that every group is unique and the specific needs must be listened. Together, we will discuss the places you have chosen, as well as the accommodation and meals dependent on the size of your party, length of your trip, and budget level.
The consultants will provide you with detailed information and make suggestions to insure the success of this itinerary. We can assure you of a memorable  Vietnam experience, and we look forward to helping you plan your dream vacation.
To create your special itineraries, you can refer to our current tours on this website.

Booking
The reservation should be sent by fax, mail, e-mail, online via our website or you can come over our office to book your tour directly if it’s convenient for you.

Vietnamtour.com.vn (VietnamTour Company Limited)

    Head office: 3rd floor, No.40 Hai Ba Trung street, Hoan Kiem Dist, Hanoi, Vietnam.
    Tel: + 84.4.3747.5456 | Fax: + 84.4.3747.5440
    Ho Chi Minh office: Suite 602A, 6th Floor, 57-59 Hồ Tùng Mậu Str, Bến Nghé, Dist 1, HCMC, Vietnam.
    Tel: + 84.8.3825.7636+ 84.8.3825.7636 | Fax: + 84.8.3825.7639
    Email: info@vietnamtour.com.vn

The reservation is validated only if have you received a confirmation from Vietnamtour.com.vn and upon your payment of a deposit.
Amendments to your reservation must be notified to and agreed by www.vietnamtour.com.vn
You should book as soon as possible because thank to that, we can make a thoughtful arrangement and ensure you the best holiday.

Payment
You can pay by cash (USD, EUR, GBP, DONG, AUD), credit card or use bank transfer up to you. If you pay by credit card, please plus extra 2% (5% for Amex) for bank service charge and you must inform in advance.

Company bank account:
Account Name: CONG TY TNHH VIETNAM TOUR 
Account number: 0021 000 296 941
Bank Name: Joint Stock Commercial Bank For Foreign Trade Of Vietnam- Ha Noi Branch
Address: 198 Trần Quang Khải, Hoàn Kiếm, Hà Nội.
Web: http://www.vietcombank.com.vn/default.aspx?&lang=en
Swift: BFTV VNVX

Cancellation policy
As a rule, unless otherwise stated, all cancellation must be informed in writing by email, fax or urgent call.  Cancellations will be charged as follows:
After our confirmation and purchased tickets or booking hotel’s room: apply policy of airlines, cruise and hotels  

30 days prior arrival: free of charge on land tour  
30 - 15 days prior arrival: 30% of charge  
15 - 7 days prior arrival: 50% of charge  
7 - 4 days prior arrival: 75% of charge  
4 days or no show: 100% of charge
Some special cases: Please contact in urgent by phone at +84.941.232.279 or 
Email: sale@vietnamtour.com.vn or info@vietnamtour.com.vn

Children policy

For children between 2 to 12 years old, the following price policy applies:

• Child in extra bed 15% discount on total package
  
• Child no bed 30% discount on total package
  
• Child in twin 10% discount on total package
  

For infant under 2 years old, the following policy applies:

•  No extra bed, no meals, no entrance. All services free, except air ticket (90% discount on adult fare)
  

Refund and compensation
If you have any trouble with our services, staff, vehicles or something like that, please complain to us in 24 hours. We will try our best to deal with your problems and offer you the refund or compensation base on each circumstance. Any complaints after 24hours (from the time of problems) will not be handled.
No amount of refunds and compensations will be paid due to special circumstances, such as extreme weather conditions, political instability, third party strike.

Security Policy
We collect information to serve in better way to those who want to use VietnamTour's services.
Customers’ info is used in following purposes:

Contact and discuss to customers about required services.
Provide services to the right people, right place and on time.
Notification of changes in schedule due to factors beyond the control objective through email, phone
Make registrations such as: checking in to hotels, cruises, …

Using customers’ information is an agreement between Vietnamtour.com.vn and customers. We do not sell it for third party or use for other purposes without customers’ permission.
We always aware that personal privacy is very important. Therefore, we continue to improve our system, apply the best technology to assure information security. Customers can see SSL certificate provided by COMODO right on this website.