What people say?

Dear Ms. Nguyen Minh,
We finished our trip yesterday and now we are in Bangkok before going back to Manila. Thanks for your services. Very excellent and we enjoyed. We will refer your company to friends planning trip. Regards.
Mr cesar

I just want to let you know that the entire tour was great.  Everybody was courteous, professional, friendly and always on time.  Thank you for the great experience.

From: Jeremy Paschke [mailto:]
Sent: Friday, September 9, 2016 3:19 PM
Tour name: Angkor Wat and Northern Vietnam

Dear Hai Yen and Ngoc Ha,
I apologize that this email took us so long to write. Since returning from Vietnam my business has kept me very busy.
We wanted to write and tell you that our family had a wonderful time in Cambodia and Vietnam. Over the 2 weeks we photographed over 13,000 pictures. We have spent a long time editing them and making (4!) albums, but when we look at the pictures we realize how much we did, saw and experienced. The pictures bring back great memories of the great time that we had.
We cannot count the different types of boats, bikes, horse and cart, cyclos, etc. that we went on which were all very exciting. The pottery, lantern making that we did and seeing the silk production and wood carvings entertained everyone and the lanterns are hanging up in our house!
All of the guides that you provided us with (especially Bella) were excellent. They were knowledgeable and interacted well with our children. Above all, they were flexible and adapted quickly to our needs – whether to stop for fresh fruit, for a photo opportunity or to cut the tour short so that we could return to the hotel to cool off and swim J.
Thank you again for a great vacation and experience that we will never forget.
Best wishes,
David Jordan and family


From: David Jordan [mailto:] 
Sent: Wednesday, July 27, 2016 3:05 PM
Subject: Thank you!
Tour name: Highlight Vietnam - Cambodia

Hi ms nguyen minh,
Apologiee for the late reply. We really enjoyed the trip. Everything was really well organised. The hotels were great, the guides knowledgable and the drivers/cars of good quality. We esepecially enjoyed the trekking in Sapa and the two-day trek with homestay (really authentic house with a watm welcome) went really well with the baby, even in the rain.
The only item that was a bit below expectation were the balconies in both our hotels. They were too small to sit. But then again the rooms were big enough to sit somewhere else.
Thanks again for the great holiday!! If we go back to vietnam in the future, we will definitely get in contact with your company.
Best regards,
Paul and Femke

Thanks lien, My trip to your country would have not been  great without all your help all went as per plan.
The car at DaNang arrived on time. Good driver. Connected me to Sic coach. Good day trip.Romance hotel is also OK. Thanks for all your help and concern you demonstrate on each step. Your call in the evening is another example of the same . Keep it up. Trust you will go a long way in this industry to achieve great heights.
 Thanks once again. Regards Sandeep

Dear Ms Yen Ha & team,
On behalf of Ms Melissa Liew and myself, I would like to express our gratitude along with our compliments on the job well done. We had a splendid time in Vietnam and would love to go again after a merticulous arrangements and attention to details conducted by you. Our transfers, hotels and tours arrangements had been seamless and stresless. The tour agencies, transfers drivers, one night tour guide, hotel staff and tour leaders had collectively did a great job leaving us a memorable holiday.
I understand it was no easy feat to customize a tour according to my instructions but I could not have find any better person to do it. Keep it up and will definitely reccomend your services to all our acquitances in Malaysia. Thank you Ms Yen Ha and I hope you enjoyed your trip to Phuket as well.
Cheers,
ShaniceLeong & Melissa Liew

From: ShaniceLeong [mailto:] 
Sent: Wednesday, May 4, 2016 10:54 AM
To: VietNamTour Co.,LTD
Subject: Re: SOUTH BEACH & MOUNTAIN 10DAYS ON 21APR

Dear Ms.Nguyen Minh,
Thank you for your mail, and extremely sorry for the delayed reply! 
My friends and I enjoyed the trip very much. We would like to thank you for your very prompt pre-trip correspondence, and for the efficient way in which the whole trip was arranged. The hotel stays were very comfortable. The guides were friendly and informative. A special thanks for the effort in providing us with vegetarian food!
We did, however, find not having a car at our disposal in Sapa an inconvenience. 
Thanks once again, and hoping for a future visit to Ho Chi Minh!
Wishing you a lovely weekend,
With warm regards,
Rupa Sivaraman

From: rupashiv
Sent: Saturday, April 30, 2016 10:23 PM
To: [email protected]
Subject: Re: Thankfulness

Tour name: Best Northern Vietnam

Hi Mr. Diep,
It was great to see you last month and meet everyone in the office.  Thank you so much for organising Ms Lin to take us to the pottery village which we loved and also lunch which was great.
I put the photo on facebook and Donna shared it with her friends also.
Say hi and thank you to Ms. Lin.
See you next time we return to Vietnam!
kindest regards,
Wendy & Geoff

From: wendy channon [mailto:] 
Sent: Tuesday, March 22, 2016 4:54 PM
To:
Subject: Thank you!

Dear Ms. Lien
Thanks again for arranging one of the most exciting tours we have done so far.
I recommended on you to my friend, who is planning to visit Vietnam on April (Yehuda Efrat) 
Regarding the details:
Hoi An – it was arranged good. The guide (Viet) was nice and professional
The basket boat tour was excellent. The guide (Quan) was really good, nice, professional, and with good and clear English. The tour itself was lovely. 
Sapa- there is a different between Victoria train and the second one, but both were good.
Homestay and walking tracks were good.
Halong Bay was lovely
The tour in Hanoy was good 
Last point:  its better to charge a Higher price in advance, and not to ask us to pay for every drink. 
As we say. We enjoy a lot 
Hertzel Ozer

From: "הרצל עוזר" <>
Date: Mar 23, 2016 6:10 PM
Subject: RE: Thank you letter
To: "Vietnam Tour Co.,"

Dear Ms Lean
Thanks for the great trip in North Vietnam and Laos.
We will definitely recommend your services to our friends.
 
Regarding the details:
Mr. Ozer express our impressions for Hanoi, Sapa and Halong Bay.
Few additional remarks for this part:
1. The early breakfast in Lao Cai after arriving with the train should be in better restaurant.
2. The Victoria hotel in Sapa gives very convenient conditions before taking the train back to Hanoi and there is no any reason to arrive early to the train other than dinner in a good restaurant near the station. The terrible driver we had there basically wanted to leave early and drop us more than 2 hours early.
3. Halong bay - We love the boat, the guide and the service, but the meals were below average, except the last morning buffet that was good and tasty.

As for the other part of our travel in Vietnam:
1. The guide and the driver  from Hanoi to the Laos border were excellent. The way is amazing although very long and curving…
2. Mai Chau is a lovely village and we had a charming  bicycle tour. The lodge was very nice.
3. Bien Dien Fu- for me it was important visit, the hotel is fair (but I understand it is the best in town).
Laos: In general Laos was a great surprise- the people are lovely, the landscape and scenery were beautiful, the food is good… What can we ask other than more time?
1. The guide was good with fair English and knowledge, The driver was very good.
2. The boat trips on the Ou was in beautiful landscape
3. Muang Ngoi on the river is real pearl and we should have stay there 2 nights. The lodge was authentic, convenient and nice.
4. Luang Prabang- the Victoria hotel was excellent (like in Sapa), the tours-  in town and the waterfalls were good. Great town
5. Phonsavan- It is very interesting and important station for the traveller who is interested in the consequences of the war in Laos, the present impacts on the population and of course the plains  of Jars. We think it was worth the long travel. The hotel was very good with very basic  breakfast.
But, It is a long side trip on the way to the center. About 5 hours drive from Luanfg Brabang and 5  hours drive to Vang  Vieng. If there are interesting sites I would recommend another night there.
6. Vang  Vieng – The hotel is excellent, the tour to the cave and the organic farm was very good.
It is a place for 2 nights.
7. Vientiane – The tour was good and interesting, to our request we went to see the COPE center which was impressive. The hotel was excellent.
So, for conclusion – It was a wonderful tour, we were fascinating and enjoy the people, the scenery, the food and impressed from the history (early and late). Your availability and attitude was more than we expected (I like to mention that we were surprised that you changed the drinking payment policy during the tour as a result of our remarks).
The route was well planned, and as you recommend in the beginning It will be ideal  to add 2-3 nights to this route, but we had a time constraints.
We definitely recommend your services to our friends

Yours
Liat  Timor & Nachshon Knoller