What people say?

Dear Hai Yen,

I am very happy with the tour you have put together for Sandra and myself.  Your organization have been very efficient.  All our flights, tours, transfers have all ran very smoothly.
The meal on the first night in Hanoi was very special.  The Halong bay cruise and transfer from our hotel in Hanoi was very smooth.  Halong bay was a really nice place.  One night on the cruise was perfect.  The tour in Hue to the old imperial city and empires tombs was very good.  We had three nights stay in Hue but 2 would have been adequate.  The car transfer to Dânang and Hoi Ann to the Riverside Resort was very efficient.  The My Son tour was interesting.  A boat trip with a cooking class would have been better.  The Riverside Resort was a very nice place to stay.
The transfer to Danang and short plane flight to Nha Trang was very efficient.  The Michella hotel in Nha Trang was nice and also located in a good spot.  The first day we went on cyclo city tour of Long Son Pagoda, Cathedral and Pho Nagar Cham tower.  The second day was the 4 island tour which your company organised which was very good.  The third day we went to Thap Ba mud bath and mineral water retreat.
The shuttle bus tour company came to the hotel and gave us the ticket to Dalat the night before leaving Nha Trang.  The shuttle bus tour to Dalat was nice and the mountains and waterfalls along the way made the journey enjoyable.  In Dalat the Ngoc Lan Hotel have been very nice and very well located.  I walked to the Cathedral and Crazy house on my first day.  Yesterday was the organised tour by your company and very good.  Today Sandra and I are taking a train trip to Trai Mat Village and in the evening will be picked up at the hotel and transferred to the airport for a short flight to Ho Chi Minh City.
I just want to thank you and your team for a lovely holiday so far.  I am sorry I have been hard to contact due to my phone problems.
I have really enjoyed my time in your country.

Kind Regards
Judy

From: judy.tweddle [mailto:]
Sent: Tuesday, May 27, 2014 10:37 AM
To: vietnamtour.com.vn
Subject: Very Happy with your tour
Tour name: Highlight of Vietnam 21D20N

G’evening Ms Hai Yen

I am more than happy for you to publish and use our comments as you see fit to assist your future services.
When we looked into going to Vietnam we had limited time and budget in mind. With the assistance of Hai Yen and the team at Vietnam tours, an itinerary that was incredibly interesting and practical was crafted. Our initial urge to see all the sights was tempered by Ms Hai Yen’s wisdom and guidance and brought us back to what she termed a 10 day glimpse of Vietnam which extended from South to North and a few amazing stops in between. Our guides each carried their own flavour of Vietnam and all the associated knowledge of the region that they helped us through. Tori was a whiz at Ho Chi Minh city and embraced the youth and more relaxed side of Vietnam. Phan showed us the Hue and HoiAn and helped us appreciate the old culture and the beautiful vista of Hoi An beach life. Sang steeped us in the tradition of the north the love of a leader that bought Vietnam together and the history of the sadness and loss of so many wanting to make Vietnam their own. The drivers who accompanied our guides were quiet and determined and guided us through the maelstrom of traffic in complete safety. Of course there was Halong bay which was amazing. I think the only thing that I would suggest is that riding a bicycle anywhere in Vietnam is for the brave. Whilst we had booked to do a couple of bike rides at different times, discretion was the better part of valour and a nice walk felt far wiser.  Oh … I almost forgot the hotels … The Sheraton in Saigon, fabulous. The Beach boutique in Hanoi, very beautiful. The Metropole Hanoi … I thought I was in France, magnifique.
Thank you for your help and guidance.
We’ll be talking about our trip and your assistance for a long time to come.

Cheers
Noel

From: Noel Doney [mailto:]
Sent: Wednesday, May 7, 2014 2:46 PM
To: 'VIETNAM TOUR CO.,LTD'; 'Katrina Doney'
Subject: RE: Thank you!

Dear Ms Hai Yen,

I would like to take this opportunity to thank you for the great tour you and your company organised for us.
Your customer service skill are of the best standards. And my family and I was very impressed with your service of care.
I travelled with my children and you made things very easy for us. Thank you again. We loved the tour and you beautiful country. It was a great experience and all thanks to you that it all went very smoothly.
We definitely will be returning and contacting you in the near future. I most delightfully will be sending you referrals.
Thank you so much for all your efforts.
I hope you had a good break and we shall speak soon,

Take care,
Thanks & Kind Regards,

Reshmi Mani
Senior Accounts Admin
Petar Zlatar Group

From: Reshmi Mani [mailto:]
Sent: Wednesday, May 7, 2014 8:58 AM
To: VIETNAM TOUR CO.,LTD
Subject: RE: Thank you letter- Code booking: 140416-VNTY-Mani

Dear Ms Hai Yen

We are well and we had a good trip in Viet Nam.
Thank you for your time and assistance.
We would recommend your services to our family and friend any time.

We chosen Phuong Trang Bus over Tam Hanh Bus and Sinh Tourist. They provided a professional services and clean bus We were greeted and advised of the trip itenary so we know when and what to expect. Their stops are much more
cleaner and civilized. The bus guide gentlemen was very courtesy and helpful. The bus driver attended to a lots of personal phone calls while driving through busy traffic and narrow mountain pass with one hand.

Novela  hotel facility and accomodation is much better than Da Lat Plaza. Breakfast at Da Lat Plaza has more Asian than Western foods and vice versa at Novela.

Day tour trips , drivers and tour guides were good.
Overall , we enjoyed our trip very much.
Your time and assistance is greatly appreciated and looking forward to travel with Viet Nam Tour again.

Tuan

From: anhtuan.nguyen [mailto:]
Sent: Friday, April 18, 2014 9:21 AM
To: [email protected]
Subject: RE:Thank you letter

Dear Hai Yen,

We are safely back in Toronto Canada after a wonderful trip!
Tom and I wish to thank  you, Hai Yen, for a most memorable time in Hanoi!
Needless to say, the hotel you suggested for us, L'Hotel de L'Opera, was  central and beautifully located in the old French Quarter. The large quiet modern room overlooking the inner courtyard, the breakfasts, and most of all the generous service, were suburb. Our guides, especially Sam, were very willing to please, and fun.
Thank you Hai Yen for all your hard work - we will not forget Hanoi and all the experiences we had!
Please use the photos I have enclosed, if you wish.
Wishing you all the very best,

Dawn and Tom Jamieson
From: Dawn Jamieson [mailto:]
Sent: Monday, March 24, 2014 9:19 AM
To: VIETNAMTRAVEL
Subject: The Jamiesons thank Hai Yen