What people say?

very best service



Dear Haiyen

Having  landed in Hong Kong yesterday and spent a night  here already. I like to sincerely thank you for the very best service provided by you personally and of course your company. The standard of service provided by you is highly commentable.

We have a wonderful trip in Vietnam covering a wide area from the north to the south. It gave me a insight and feel of your country. I was touched by the hard working of some of the local perple in the market place, especially by the young people who I see constantly work so tirelessly. I see the future of  Vietnam through these young people. But I also like to see the less capable ( old and handicapped ) shall be taken care of, who I also see always try to self taking care of themselves. I am sure the assistance to them shall come as your country progresses. I can see in 5 to 10 years time
there will be a great advancement in the whole of Vietnam. In all I feel fortunate to have experienced the warm and friendliness of the local people wherever I go on our tour in Vietnam. At all time, you have always made sure I and my wife Betty are made aware of things and understanding the schedule and pick up time of catching the flight to Hong Kong, we appreicate very much. I will keep your business card in my book for my future need.

Best and Warm Regards
Lucas and Betty Yee

From: Lucas Yee [mailto:]
Sent: Sunday, November 24, 2013 7:50 AM
To: [email protected]
Subject: Thank you for the organised tour and well look after
Name of tour:  Essential of Vietnam
Highlight: Hanoi - Halong - Hue - Hoi An - Nha Trang - Da Lat - Ho Chi Minh City - Mekong Delta
Lucas Yee (November 24, 2013)

I hope to go back vietnam again

Hi Miss Lan ANh,
I would like to thank you again for the good execution of my trip to Danang .
Lucky I am able to enjoy Hoi - An as it is planned on the first 3 days . I heard that on 16th Nov , Hoi - An was 1 meter below water!
The guide & drivers did an excellent job and the car supplied are good .
So , thank you again and I hope to go back vietnam again .
I am left with the south vietnam to explore!

Regards,
Ron Ong

From: Ron Ong [mailto:]
Sent: Wednesday, November 20, 2013 11:09 PM
Subject: Re: Yong Kwong Ong
Mr. Ron Ong (November 20, 2013)

J'espère pouvoir à nouveau un jour faire

Chère Madame Nguyen,

Je vous envoie juste ce message pour vous remercier encore pour l'organisation du voyage de moi-même Ester MANCINI et Martina DUPONT ALTHAUS.

Cela a été un voyage magnifique et nous avons pu découvrir des choses magnifiques. Je vous remercie pour votre organisation parfaite et aussi pour l'argent que vous nous avez remboursé. J'espère pouvoir à nouveau un jour faire appel à vos services si je pourrais avoir la chance de revenir au Vietnam.

Encore merci et meilleures salutations.

Ester Mancini

From: Ester Mancini [mailto:]
Sent: Saturday, November 2, 2013 11:04 PM
To: [email protected]
Subject: Ms Nguyen Minh
Ester Mancini (November 2, 2013)

Appreciate for your help

Dear Minh,

I really appreciate for your help and all everything you pleased to inform me all details.
Due to I have too many questions, lol ? Vietnam it was new to me and made me surprise.
We found that from first step I got here (1)the hotel staffs for day time they give us for full details and helpful.
 (2) the Vietnamese girl on street (I get lost) she holding my hand to take me run out on the crazy traffic (very fun) and took me to take a bus to go to Lake.
(3) Surprise me with the lovely gift from your company.
(4) Nice and cozy train but on the way back from Sapa to Hanoi air condition it's very hot.
(5) Thien local guide at Sapa he was good nice and easy helpful.
(6) trip at Sapa  is ok foods and hotel was great

So I show my pictures at Sapa on my FB all my friends interesting and love to visit Sapa. I recommend your company. I will ask my family to visit Vietnam for sure.

Hope to see you again

Regards,

Jetsuda Onart

Bangkok, Thailand

From: Jetsuda Onart [mailto:]
Sent: Friday, November 1, 2013 7:16 PM
Subject: Sapa trip 29-31 October 13
Jetsuda Onart (November 1, 2013)

we really loved our trip





Dear Hai Yen,
Thanks - we really loved our trip to Sapa - and Cici, our guide was wonderfull. That was absolutely the best part; Sapa and Cici! Halong Bay was ok, but I think they should find other places to take us. There were a lot of other people in the cave and on the beach.

best,
Anya

From: Anya Eskildsen [mailto:]
Sent: Thursday, October 31, 2013 8:08 PM
To: VIETNAMTRAVEL
Subject: SV: Asking for feedback about our services
Tour destinations: Hanoi - Halong - Sapa
Anya Eskildsen ( October 31, 2013)

Thank you so much




Mr & Ms Roberts (October 25, 2013)

We will be recommending your tours





Sorry it took us awhile to get back to you on this
All five tour guides (including Halong Bay) were excellent. They had a good knowledge, very helpful and were enjoyable company. The drivers were all efficient and friendly and flexible. Transport was good. Water, rain coats, umbrellas etc were much appreciated. We enjoyed the different types of food and drinks. Accommodation was generally high standard. The hotel upgrades were excellent and we appreciated it. Very informative and enjoyable tour and would
recommend to friends and family.

Hope you are keeping well. It must be a busy time for you as it is the beginning of the tourist season in Vietnam. We will be recommending your tours to anyone we know who will be interested in visiting your beautiful country. We intend visiting Vietnam again in the future.
If at any time you wish to visit Australia or you need any information from us, please feel free to contact us. It was nice meeting up with you in Hanoi.
We wish you and Vietnam Travel all the very best in the future.
With warm regards
 
Corrine and Charles
From: Corrine Gunasekera [mailto:]
Sent: Monday, October 14, 2013 6:46 AM
To: VIETNAMTRAVEL; Charles Gunasekera; Tyrone Dias
Subject: Tour Feedback
Tour name: Highlight of Vietnam and Cambodia 15D14N
Tour destinations: Hanoi – Sapa -Halong Bay - Hue - Danang - Hoian - Ho Chi Minh City - Mekong Delta - Can Tho - Siemriep.
Mrs Corrine Gunasekera (October 14, 2013)

Thanks for a great trip





Dear Ms. Hai Yen,

We arrived home this week and I am sorry I did not get to the computer immediately.

My appologies for the poor English and some typos in the last mail. That Singapore hotel computer did not let me make any corrections, the letters could not get changed or inserted in the e-mail, so I finally had to send it as is, even it was not a good letter, as the e.mail was not working well. Very sorry about that.

It was great meeting you and I love the beautiful purse and the cards we split amongst us. Michael really loved the very nice Tie and cufflink set. Thank you so much, and also for booking such a great trip for us. It was full of action, never a dull moment and such diverse sights, especially in Vietnam. all the details were well taken care of.  We all had a wonderful time, minus the bag situation.

The entry to Vietnam was easy - thanks of all your directions and the form, it went quickly. We only needed 1 photo for both entries.

Angkor Wat: The guide and the driver were professional and polite and well spoken with a good English vocabulary and an immense knowledge for the area and so much details. He suggested very good dinner places and the night market; the driver took us there and back as well. The Hotel was fantastic and the breakfast buffet superb. The car was spacious and clean.


Hanoi:  What a busy city,  uhhhh - so many motor-cycles, from all directions at once. (a little to busy for some of us) but an interesting experience nevertheless, I liked it. Lots to see, I went for Tai-chi early morning, when it was calmer.
The hotel was very accommodating and clean, a little tight for one of the group. Good Breakfast.

The guide and driver were very professional, good driver in that traffic.  The guide was very knowledgeable and had a good  English vocabulary. Unfortunately 2 of the places were closed, but we saw the outside. Many interesting sites to see.
The car was spacious and clean, except the taxi to the airport was almost too small to take the suitcases on the last day.

The train was clean, the bunks comfortable, but riding to Lao Cai was very noisy (car 12) also on the many flat areas, may be it was an old car, it was always rattling, as on the way back it was much quieter, so we could sleep better. We never heard the locomotive in both directions. Also the aircon. was working much better on the return ride, (car 11). I felt bad for the guide who picked us up, who apperantly was not given the time of our arrival and was waiting already 2 hrs. from the first train arriving. We felt bad for that. The Sapa agency did not give her the time of our train's arrival, I think.

Sapa Hotel was clean and very good, spacious and serviceable, also in a  in a good location.

Our young Sapa Guide Maya was simply the BEST, she was truly a wonderful guide, cheerful, extremely knowledgeable and enthusiastic, while being calm. She spoke good English and made the trip a lot of fun, as it was raining, except the first morning no rain. We missed seeing the mountains, they were hiding under the clouds. The walks to the villages and the waterfall were still great. She also took us to the local market as well. We were able to meet several village ladies and see homes.

All the provided meals were excellent in all the places, and very generous in size, including Cambodia.

Bhaya Cruises was a nice boat with very curtious staff, especially the cruise director Mr. Huang....was extremely attentive.
The cabins were clean and very nice with a little balcony and  they served wonderful  food. Very nice and good organized outings to the floating villages and the very impressive huge old caves.

 Thanks for a great trip.

From: vreni3 [mailto:]
Sent: Friday, October 11, 2013 11:39 AM
To: [email protected]
Subject: Re: RE: RE: Angkor Wat & Northern Vietnam 9 days/ 8 nights - Code: 092013-VNTY-VreniRod
Tour destinations: Siem Reap, Hanoi, Halong, Sapa
 

Ms Vreni Roduner and family (October 11, 2013)

Our trip was wonderful


Dear ms lan
Our trip to sapa was wonderful
Our guide qui who took us to bacha market and guided us the following day in the villages was excellent. He is a true asset
To your company.
So was our driver.

Thank you and your staff
Noam and irith auerbach

From: irith [mailto:]
Sent: Monday, September 30, 2013 9:00 PM
To:
Subject: FW: Sapa package tour for Mr Noam Averbach
Noam and irith auerbach (September 30, 2013)

A most enjoyable time

Ms Hai Yen -
Thank you for your kind thoughts.  I must apologise for taking so long to reply.
We were most happy with the tour of Cambodia that you organised.  The tour included all we wanted to see and everything happened as scheduled.  There were no problems at any stage.  The guides were most professional and knew their job well; particularly the one we had in Siem Reap.  He spoke excellent English and had an impressive knowledge of Cambodia, past and present.
The guide in Phnom Penh was most helpful when I had camera problems.  He organised a visit to a camera shop where the issue was able to be sorted out.
Thank you once again for a most enjoyable time.  We have friends who are considering a trip to Cambodia and we have passed on your details.

- Harry
From: Harry Bruning [mailto:]
Sent: Tuesday, October 1, 2013 10:37 AM
To: VIETNAMTRAVEL
Subject: Re: Greeting from Vietnam Tour Co., Ltd
Harry Bruning (October 1, 2013)