What people say?

Dear Minh,

Our cruise on the Pelican was a delight. Our rooms were wonderful, genorous in size and impeccably clean, and the crew were most welcoming. The food was excellent, as was the on board service, and activities were very enjoyable and well organised. It represented outstanding value for the price. I would have no hesitation in recommending the Pelican cruise to family, friends and colleagues.

Thank you for booking this tour for us and arranging the excellent transfers to and from Halong Bay.

Best regards,

Max.
From: Dr Max Jory [mailto:]
Sent: Saturday, September 28, 2013 9:16 PM

Hi,

We have reached safely. Thank you for your email.
Overall we had a fantastic time in Vietnam. Every penny was worth visiting the most beautiful country and its people. Please find my feedback:
Hanoi- Quyen was brilliant and very informative. He was very professional and managed our trip very well.
The hotel was good. The only regret was we missed Halong bay but it is inevitable.
Hue- The hotel was superb and we had a good time enjoying their hospitality. We did the most shopping here.
Hue - Hoian - The driver was awesome and very helpful. This was the best part of our trip and the beautiful scenic drive.
Hoian- Hoian historic hotel was the best of all and the staff. Again we did lot of shopping here.
Ho Chi Minh - The guide Mei was the best and very friendly. We liked her instantly and she was very helpful  . We are happy with her friendliness and support.
Ho Chi Minh - Leima was really good and she was very informative. She took us to a very good vegetarian restaurant and we had a very good food for the first time in Vietnam.
In general we had little difficult with vegetarian food as most of the hotels and the restaurants had very little options for vegetarian. But thats not at all an issue.
Last but equal to first  we have to thank you for all your support right through the booking till the end of our trip. You are just fantastic and let me know if I need to send any separate email to anyone to appreciate your efforts.

Note: Apologies if I have misspelled any of the guides name.

Best Regards,

Venkat

Tour name: The wonderful of Vietnam 7D6N
From: Vanket [mailto:]
Sent: Thursday, September 26, 2013 7:30 PM
To: VIETNAMTRAVEL
Subject: Re: Thank you letter from Vietnam Tour Com., Ltd

Sent from my iPad

Tour name: Best of the North Vietnam 8D7N
Hi
Thanks for the email I was going to drop you a note as well
Yes we were very pleased we booked through you as we quickly learned we were in safe hands.
We felt that if we had a problem you were available and would get it fixed for us quickly

Really appreciated
1)      Being picked up and dropped off at destinations. We did not have a lot of time to spend on our holiday and you took a lot of the mundane getting around stuff away from us …thank you
2)      All the guides were very polite and noted particularly the guide called Drong was very knowledgeable about the history and city of Hanoi
3)      All our drivers were considerate and very conscientious with SAFETY.
4)      The trip was well thought out and we feel we learned and saw a lot in both Hanoi and Spa and Halong Bay
5)      The hotel was also very good in Hanoi- good sized rooms and very good friendly professional staff.
6)      The food on board the little boat that took us kayaking and swimming was very good given the cramped conditions for cooking …a lot of deep fried oily food though….MORE FRESH please…

Some thoughts and ideas….

1)      How about some leaflets when we arrive showing us some places to shop and maybe site see around Hanoi. For example a good café and a good coffee shop would be good close to the Hotel….we discovered “Little Hanoi” our self by chance….…We felt we came very badly prepared …our fault as we did not research at all before we came…
2)      Felt we wanted to experience the real Vietnam food and did not always feel we were ……think the chefs might be cooking for tourists and diluting down the Asia experience …
3)      The boat trip…..a great location to spend time
·         serve afternoon tea and morning tea with a local sweet biscuit when returning to the boat after an excursion ashore….
·         Get the bar staff to go around the boat and yes clear the glasses but ask the guests if they want another drink…we have to keep going downstairs to get a drink ours elf from the bar…they will sell so much more alcohol
·         Serve bar snacks before dinner and at times guest want something
·         The last day was a bit empty …it dragged…. Before we got to the marina
·         How about put in some drinks at the Pearl farm…no food or drink to buy …..sell them to hot and thirsty tourist and give the profit to the workers at the farm…!!!
·         On the little boat that took us kayaking and swimming ..offer snacks through the day…it was a long time from lunch to dinner that night back on board the big boat

From: Janet McGillivray [mailto:]
Sent: Wednesday, September 25, 2013 5:41 PM
To: VIETNAMTRAVEL
Subject: Janet and Neil McGillivray Thank you letter from Vietnam Tour Co., Ltd

Dear Hai Yen,

I have got some comment from our guests from group 15-18/09.  They were satisfied with your service and they felt great while having trip previously.  Thank u so much to all crews.  Really appreciate it.

But, in our next group, they ask us to reduce the Pagoda visits into 1 or 2 places just ok.  We still can change the pagoda visit with other place right?

Overall, they said your service were very good. Thumbs up! =)

Thanks,
Ida

From: Darul Mubarak Ipoh [mailto:]
Sent: Thursday, September 19, 2013 10:30 AM
To: [email protected]
Subject: Re: REVISE QUOTATION - Code: 091513-VNTY-Ida

Mihn!

Sorry! We have been travelling since we finished the tour last night so sorry for the delay. I have now paid it. Thank you for bring understanding. We enjoyed the tour very much & the weather was very kind to us. We did provide some written feedback on the sheet provided & I gave it to Cuong. We enjoyed everything except we thought the food could be improved. Cuong & the driver were very helpful in getting us to & from the train. If made a big difference.

Thank you very much for all your organisation. We will be recommending the tour to our friends.

 Warm wishes

Jenelle

Sent from my iPhone

From: Jenelle Johnston [mailto:]
Sent: Tuesday, September 10, 2013 2:30 PM
To: [email protected]
Subject: Re: Bac Ha Hill Tribe Market Trek 2 days / 3 nights

Tour name: Treasure of Vietnam & Cambodia

Hello Mrs Hai Yen,

I just wanted to let you know how delighted we all were with the tour we have just finished.  It was well timed, well executed and made life very easy for us all.  The only time anything didn’t happen was the pick up at Hue when the train arrived, but that was a tiny mistake in a wonderful journey which we will all treasure for the rest of our lives.

The mix which you put together for us was excellent and the course of the journey suited our needs.  The accommodation was first rate with the exception of the first hotel we stayed in in Laos (which was probably in keeping with the area, but a little less than desired).

The guides and drivers were all first rate and considered the older members of the party with their extra requirements.  The only driver we had an issue with was the driver who did the transfer from Hanoi to our hotel and the second to last night when we returned from Luang Probang.  He was very unfriendly and arrogant and we were a little disappointed after all the other wonderful obliging drivers we had had throughout the trip.  The driver on the last transfer was lovely and restored our trust.

I have already recommended you to some friends here in New Zealand who are thinking of travelling over your way and had no hesitation in doing so as I know that the quality and service you provide are excellent.

Keep up the good work.  This is the first time I have had the courage to book an entire trip through an agent in a foreign country and did so with some trepidation, but your expertise and friendliness of your emails reassured me and proved that this means of travel is the best way to enjoy the best of the country without the hassle of trying to book through an agency here who does not have the same knowledge.

Once again, a BIG THANK YOU.

Kindest regards,

Judy

From: Judy Blackburn [mailto:]
Sent: Thursday, August 29, 2013 12:08 PM
To: 'VIETNAMTRAVEL'
Subject: RE: Reminder guest before tour departure - Code: 080513-VNTY-Judy

Dear Hai Yen (ms)

Thank you so much for a wonderful tour

The Guides took us everywhere wonderful  Drivers  We are just back in to New Zealand.
Will make sure all our friends know your Company's great hospitality.  I am off to bed now.so tired but so happy.

Bev Hopkins

Good morning - I am back in Hanoi after a very successful journey throughout southeast Asia.  Everything went very smoothly - thank you for your skill in making all the arrangements.
I will be happy to recommend you and have already done so to travelers I met along the way.  

Thank you again,

Carmel Healey

From: healeys [mailto:]
Sent: Monday, August 5, 2013 10:54 PM
To: [email protected]
Subject: Back in Hanoi!

Hi Hai

Sorry for the delay in responding to your email.

I'd like to thank you & your team for an enjoyable holiday. Dealing direct
with an overseas tour operator you have concerns in who you are dealing
with.

All tour guides & drivers where experienced & spoke good English, very
knowledgeable about all the sites we visited. We learn a lot about your
country & culture.

We would recommend Vietnam Tours to all of our friends, for your
professional service, no change to the trip was a hassle & you went out of
your way to make sure all of our needs where covered.

From: Ian Morris
Sent: Friday, July 26, 2013 2:57 PM
To: [email protected]
Subject: Trip to Vietnam & Cambodia

Hi Haiyen
Just received your gift. We really appreciate it.
Thank you very nuch. We really appreciate your help for our holiday. My daughter and I enjoyed this tour.i thoughily enjoyed the trip as it made me feel homey. The tour guide Than was highly skilled because I'm fussy in choices of places to visit. The driver's skilld amazed me on the roads with heavy traffic.
I will highly recommend your service. When we get home we will organise the next tour for the North.
Thank you again
Regards
Lynda


FullName: Ms Lynda Soo
Comment: We are a couple from Australia and interested in your 6 days tour South Beach and Mountain. We are thinking to travel on 8th to 15th July. Is there any possible that you send us the cost of this tour. Thank you very much.
ViewTour: http://vietnamtour.com.vn/vietnamtours/viet-nam-tour/beach/south-beach-mountain.aspx
Date: 4/16/2013 1:44:25 AM
Ip: 173.192.111.26
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