What people say?

Dear Hai Yen,
 
Thank you for your e mail. I tried to phone you from Hanoi airport when we were leaving to thank you for your assistance but could not connect.
We thoroughly enjoyed our trip and thank you so much for your assistance in organising the tour so well . Also thank you very much for yours gifts – very nice of you.
Apart from some minor issues which are beyond your control everything was fine and well organised and our comments and suggestions are as follows:
 Guides – in all locations were on time, friendly and helpful and they were quite fluent in English and seemed knowledgeable on topics – all of them are good. The transport provided in all locations was also good and the drivers were courteous.
 
Accommodation – We liked the accommodation most in Ho Chi Min City and Hue while in Hoi An the hotel had less light and rooms were a bit dark we even changed to another. In Hanoi with superior room we had for the last two days – I checked the room and asked for on the 9th floor before going to Halong bay , was good and better than the executive ( not so executive more of a large family room ) one earlier there in the first floor. The locations of all hotels were very good.
 
Food arranged by you in various places were OK though for us it did not seem to represent authentic Vietnamese type cooking – seems westernised and modified and a bit bland taste though very nicely presented. But the restaurant ambience was good. We would have loved to have these foods more authentic and local. Anyway for dinners/other meals we inquired from hotel staff and guides and went to eating places/restaurants where locals eat and enjoyed these type of foods including spices/chillies etc we like. I know many westerners too like to sample authentic local foods than modified versions and perhaps you should give them a choice on these if possible. The food (lunch) in Mekong day trip was very good and authentic and so was all the meals in Phoneix – we thoroughly enjoyed both the water trips,the cruise in Phonex with excellent accommodation and food and the puppet show which we nearly dint go as it was quite late start 9.15 pm but glad we made it.
 
All in all we are very happy with your arrangements and will be happy to use your services in the future if we travel that way and also to recommend to our friends. Thanks once again.
 
Best Regards
Steve Balachandran

Ms. Hai Yen,

We were extremely satisfied with your service. The highlight was the WOW tour. We had the best Vietnamese meal on the boat.
We are already recommending your services to our friends so do not be surprised if you get a lot of approaches from Israel.

Best and thanks.
Mr Zohar Zisapel

Hi Minh.

Thank you for all your efforts We had a wonderful time in Sapa and we especially enjoyed having our guide Khu. The train arrived late but we arrived safely at our hotel thanks to your people.
We will recommend your company to our friends.

Sent from my iPhone.

Hi Hai Yen

Thanks for the email.
Yes we enjoyed our trip very much. We wld like to thanx for the hospitality by clean hotel room everyday, friendly staff at reception.
Special thanks to our guide Ms Katie and driver Tom.
Sent from my iPhone


FullName: Mr Asiah Sari
Comment: Hi I am searching for a best deals in my trip to Vietnam. My flight is ETA Ho chin Minh city 16April 9am to 21April flight at 9am. I think the 6 days 5 nights is suitable for 2 of us covering HCM and Hanoi and cruise. I would like more details, pls. Thanks
Date: 4/7/2013 3:15:16 AM

Dear Ms Hai Yen,

Now we are back home and have had a chance to catch up with sleep and family.
All the arrangements set up by Vietnamtravel worked as planned and helped make our holiday a memorable and relaxing one.
Thank you for all the work you have done to make that happen. We will have no hesitation in recommending Vietnamtravel to anyone wishing to visit your country.
Well done and thank you.
 
Regards
Nick Cooling
 
 
Dear Vietnamtour
I am interested in 2 tours and I would appreciate some further information please.
The wonders of Vietnam (8 days by air)
Question 1 - What is the cost of this tour?
Question 2 - What departure dates for this tour will there be in February and March 2013?
Wonderful Vietnam 7 Days
Question - What departure dates for this tour will there be in February and March 2013?
Thank you in anticipation of your assistance.
Regards
Nick Cooling

Dear Hai Yen
 
Thank you our family had a woderfull time and you did a very good job with all your tours.
 
Gill my wife and I are heading back in July with friends.
I normally organize all my own flights and accommodation,but if I give you my current details you may wish to look at it for me.
 
 1) Hoi an Sunrise resort arrive 29th july for 9 nights staying in suite.
 2) Hanoi Metropole 1 night 7th aug, 2013. Club room.
 3) Flights on Vietnam Air I have read that they have a flight from Danang to Macau (China)
 Could you see if these flights go 6th or 7th aug,2013
 
All the above could change subject to flights.
Kind Regards
Mike Martin

Hello Ms Hai Yen
Thank you for organising our wonderful holiday
We greatly enjoyed our time in all 3 countries and would highly recommend
your company to our friends. Of particular note we would like to thank whoever organised for the retrieval of my Visa cash card acquired by an ATM in vientiane(I suspect Lee sorted this out)
All aspects of our trip were well organised,the food delicious and most accommodation to our expectation (the change of accommodation in Luang Prabang was appreciated). Our guides were knowledgable and helpful and had a good understanding of English
With thanks for organising our brilliant holiday
Ms Trish bramley


Gender: Miss
FullName: trish bramley
Arrival date: Feb 1 2013
Number of person: 3
Child under 12 year old: 0
Select Tour: Treasures of Vienam, Cambodia & Laos
Comment: wishing to confirm our dates with you and availability for this date as we are booking flights to arrive in Hanoi FEB 1st 2013 If we fly back to Hanoi from vientiane at the end of tour how much would this be? you have quoted US$3,100 triple share - Hanoi to Vientiane as per itinerary Thanking you trish bramley
Date: 11/14/2012 12:59:00 AM

Dear Ms Minh Nguyen
 
Thank you very much for arranging everything for the trip and the numerous email that we had correspond.
The services provided by the hotels and tour guides in Halong Bay and Sapa were also very satisfying.
Overall, I am quite satisfied with the tour and looking forward to your service again (might go Sapa again in August this year).I learnt a lot in this trip from the different the Vietnam people I meet and had a deeper understanding of your country.
Once again, thanks for all the arrangement and Happy New Year.
 
Regards
Jimmy Koh

Dear Ms Hai Yen,
 
Sorry it has taken me so long to write to you.
We had a wonderful trip to Vietnam. Your help in organising our tour made it the best trip for our family.
I would highly recommend your company and YOU to anyone who wanted to travel to Vietnam.
It was wonderful how you helped with last minute hotel bookings and all the tour guides were friendly and helpful.
We were also very lucky to meet the company owner. He is a lovely man.
 
Here is a link to some photos I took of Vietnam on your tour.
http://www.facebook.com/media/set/?set=a.10151618305198765.605006.796743764&type=3&l=0359b5f8ad
Thank you again. I will tell all my friends and colleagues to book with your company.
 
Look forward to travel with your company in the future.
Melinda Tran

Hi Ms Hai Yen,
 
Sorry for not replying earlier as I have been busy lately. Have to make some money after my holiday in Vietnam.!
Overall I am reasonably happy with the tour arrangement by your company. However there could be some improvement that can be done.

1. Ho Chi Minh mausoleum, we were not able to view the body of the great leader lying in state because it was a Friday. The water puppet show is very good because it is very unique and special.
 
2. We enjoyed the perfume pagoda even though there was not many people there.
 
3. Tam Coc - because of the off season there was not much to see. There were no rice fields so only the 3 caves.
 
4. The Sapaly train was good but a little time consuming. 8 hrs per trip takes a lot of time. If there is a faster train or transport to Sapa it should be considered. One night in Sapa is not enough. After the train ride one should spend at least 2 nights in Sapa.
 
5. Halong Bay is interesting and a unique experience. Food on board is commendable. Crew very friendly and accommodating.
 
6. Guides. Mr. Truong is a good and knowledgable guide. Very accommodating and friendly. Highly recommended. Would not hesitate to use him if to visit again.Guide in Sapa ( can't remember her name) is also very friendly and accommodating. Both guides made sure we boarded the train safely which I think is highly commendable.
Maybe you should give us some guideline on how to tip the guides and driver. We hope we have tip them enough! Drivers and car is also good.
 
7.meals..can't comment much as we did not pre book your meals but overall we enjoyed the Vietnamese food.
 
Anyways we had a reasonable good holiday and I have already made plans to visit Ho Chi Minh in August 2013!
By the way do u do golf tours for Hanoi? If you do maybe you can give me some quotes for the tours. Maybe a 5 days 4 nights , 3 rounds of golf?
 
Thank you once again.
Yours sincerely,
 Lau Chee Hong