What people say?

Dear Ms Hai Yen,
 
Sorry it has taken me so long to write to you.
We had a wonderful trip to Vietnam. Your help in organising our tour made it the best trip for our family.
I would highly recommend your company and YOU to anyone who wanted to travel to Vietnam.
It was wonderful how you helped with last minute hotel bookings and all the tour guides were friendly and helpful.
We were also very lucky to meet the company owner. He is a lovely man.
 
Here is a link to some photos I took of Vietnam on your tour.
http://www.facebook.com/media/set/?set=a.10151618305198765.605006.796743764&type=3&l=0359b5f8ad
Thank you again. I will tell all my friends and colleagues to book with your company.
 
Look forward to travel with your company in the future.
Melinda Tran

Hi Ms Hai Yen,
 
Sorry for not replying earlier as I have been busy lately. Have to make some money after my holiday in Vietnam.!
Overall I am reasonably happy with the tour arrangement by your company. However there could be some improvement that can be done.

1. Ho Chi Minh mausoleum, we were not able to view the body of the great leader lying in state because it was a Friday. The water puppet show is very good because it is very unique and special.
 
2. We enjoyed the perfume pagoda even though there was not many people there.
 
3. Tam Coc - because of the off season there was not much to see. There were no rice fields so only the 3 caves.
 
4. The Sapaly train was good but a little time consuming. 8 hrs per trip takes a lot of time. If there is a faster train or transport to Sapa it should be considered. One night in Sapa is not enough. After the train ride one should spend at least 2 nights in Sapa.
 
5. Halong Bay is interesting and a unique experience. Food on board is commendable. Crew very friendly and accommodating.
 
6. Guides. Mr. Truong is a good and knowledgable guide. Very accommodating and friendly. Highly recommended. Would not hesitate to use him if to visit again.Guide in Sapa ( can't remember her name) is also very friendly and accommodating. Both guides made sure we boarded the train safely which I think is highly commendable.
Maybe you should give us some guideline on how to tip the guides and driver. We hope we have tip them enough! Drivers and car is also good.
 
7.meals..can't comment much as we did not pre book your meals but overall we enjoyed the Vietnamese food.
 
Anyways we had a reasonable good holiday and I have already made plans to visit Ho Chi Minh in August 2013!
By the way do u do golf tours for Hanoi? If you do maybe you can give me some quotes for the tours. Maybe a 5 days 4 nights , 3 rounds of golf?
 
Thank you once again.
Yours sincerely,
 Lau Chee Hong

Hi Hai Yen,

We would like to Thank You you for a fantastic holiday. Firstly thank you for the present of Vietnam Tours shirts & the silk scarves & neck ties your accountant gave to us when we paid the balance of the tour.
Ok we started in
Hanoi - Excellent Guide, Food, Hotel & Tours.
Halong Bay - Excellent Guide, Boat & Crew, Food & Tour. We also meet another Guide named Xuan Loc Nguyen. We have become good friends with Nam Koi & Xuan Loc Nguyen which was a huge bonus to our holiday, to come home with new Vietnamese friends. We spent a unforgettable New Years Eve at Halong Bay.
Hue - Excellent Guide, Driver, Food, Hotel & Tours.
HoiAn - Excellent Guide, Driver, Food, Hotel & Tours. We also loved our free time in HoiAn to discover the city and the local people. A special mention of the HoiAn Hotel, Excellent.
Ho Chi Minh City- Excellent Guide, Driver, Food, Hotel & Tours. Our guide Lucy was fantastic and very interested in our country and life style as well as sharing the vietnamese country. Our driver Mr Thom was not only exceptional but also a very kind & friendly man. We have also come away from Ho Chi Ming City with Lucy & Mr Thom as friends. The things we didn't enjoy as much were our Hotel in Ho Chi Minh City, The Lavender Hotel had excellent service but I am claustrophobic and struggled with the hotel not having windows. Also our trip to the Mekong Delta was a bit of a let down as we expected to see more floating markets. This was no anyones fault but just our expectations were different to what we saw. Your tour company was everything it promised to be and more. Everything was extremely well organized. Your communication with me was excellent and you were very patient. I would be more than happy to recommend Vietnam Tours. Thank you so much for a unforgettable holiday.
 
 Kind regards
 Lisa Rogerson

Dear Hai Yen,

Sorry for overlooking your earlier e-mail. I thought as I have given my comment on the form given to Mr.Thanh,
it would suffice. Frankly, I dont have any adverse comment about the trip as every one of us enjoyed the trip,
accommodation,meals, sight seeing, boat ride and of course shopping! Our tour guide,
Mr Thanh is very entertaining and experienced and always obliging to any requests. We would certainly recommend to other people to book through Vietnamtour.com.vn.

Rgds,
Majid


FullName: majid mohamad
Comment: Assalam. I wish to en quire whether we can book for 5 days and 4 nights. We wish to cover HCM City, CuChi and Mekong River (similar to your 4D/3N package) but the 4th day we want to just stay in HCM shopping. This means for the 4th day, we just book the hotel. You will send us to HCM airport on the 5th day. My team will consist of 10 adults and we intend to arrive HCM on Monday 10 December, 2012.
Would appreciate your response.
Thank you
Date: 11/13/2012 6:01:22 AM

Hi, My family enjoyed the whole trip
1) Guide
Our guide Mr Dao was the best tour guides we ever had and he had a very deep knowledge of what he's tasked to do and also about the places we visited especially the Chu Chi Tunnels and he's also helpful in every way. Like for eg: We had a couple of shirt to be made on day one and there was a mix up in the delivery due to hotel room change as we checked out on day 2 and checked in back on day 3 so our guide went down back to the shop to collect it from us on day 4. He was also the person who was punctual(On time) this makes us confident on him. He's also friendly to chat with also.
2) Cruise and Cars
The transportation were clean and comfortable and was ready to use at any point of time. Our driver was also on time
3) Accomodation
The hotel was ok in Ho Chi Minh a strategic location for shopping and walking around
The hotel in Vung Tau was ok but its abit too sceluded and also quite far from the main beaches.

Overall the whole package was ok and exceeds beyond our expectations for a family trip.
Thanks
Misran Bin Baija (Singapore)


Hi I'm Mr Misran B. Baija,
I would like to enquire on these two packages you're offering on your website
1) Discover Ho Chi Minh City CuChi Mekong
2) Sai Gon- Vung Tau Beach
I'm from Singapore and planning to have a family trip of 5 person to Vietnam in December. I would like to enquire:
1) The total package for each of the trip i mentioned above?
2) The flight ticket? (Do we purchase our-self or your agency handle)
3) If your agency is handling the flight ticket* What airline will we be using? Can we select our own airline?
(Reason: We don't plan on using Lion Air as our airline choice)
4) How are we going to receive our E-Ticket/Flight ticket?
5) Which hotel will we be staying?
6) How do we settle the payments?
7) How we check our confirmation?
8) If my family is agreeable to one of your packages (as we plan to pick one), what is the timeframe to confirm and book the package to the actual trip?
Our planned departure is on 15 December 2012 or 17 December 2012.
Please get back to us soon.
Thanks

Dear Ms Hai Yen,

Thank you for making this Vietnam trip a wonderful and memorable holiday for my family. All your advices and links are very helpful to prepare myself as a first timer to Vietnam. The itinerary prepared is according to my preference. Only during Mekong River cruise my wife did not follow and stayed in the hotel for safety reason due to leg injury.

Guide - Mr Thai : 5 points out of 5
Very punctual. Very patience. Very helpful. Very informative about the places that we visited. Good spoken English.
Mr Thai arrived on time to pick us up for visiting in the morning and to bring us for dinner.  As I had informed earlier that my wife suffered leg injury and she has been on wheel chair most of the time. Mr Thai was there to assist us
while crossing the road and also helped to push from one point to another. He helped a lot pushing around especially at Chu Chi tunnel. The ground there was not even and pushing the wheel chair at times can
be quite difficult. I appreciate the assistance that Mr Thai had provided to my family
throughout the trip.

Driver - 5 points out of 5
Very punctual. Very helpful. Drive safely. The driver helped to carry up and down the wheel chair from the mini
bus. He drove in a very safe manner. We reached each destination without
any incident.

Mini Bus - 5 points out of 5
Very comfortable. Air Con was good.

Cruise - 5 points out of 5
Local guide very helpful. Very informative about the places we visited. Good spoken English.
She will advise me on how much to tip as I was not aware that there are tips to be given for the folk singer, sampan ride and boat man. I was also happy that the boat we took was for my family only. Also life
vest is available. However, I did not see the floating market.

Meals
Halal Saigon - 5 points out of 5
Saigon Seri Penang - 5 points out of 5
Bach Tung Vien Restaurant - 5 points out of 5
Lion City Singaporean Dining - 4 points out of 5 (singapore style, I can
get it anytime here. But the curry is good)
VN Halal - 3 points out of 5 (too much vegetable dishes)

I will definitely recommend VietnamTour.Com.Vn to my family members
and friends is they intend to visit Vietnam for their holiday.

Thank you and best regard.
Mr Noor Baid

From: Noor Baid
Sent: Sunday, September 30, 2012 7:53 AM
Subject: vietnam tour

Dear Sir/Madam,
I will be travelling to Vietnam from 17 Dec to 20 Dec (4D3N) and would like to enquire on the Tour Package (Land Only) in Ho Chi Minh. Total pax travelling will be 6 pax (5 adult and 1 child). Could you provide me the best quotation for the travel itinerary. Looking forward for your favourable reply. Thank you.
Regards,
Mr Noor Baid

Dear Hai Yen,
 
First I would like to apologise for the late reply. I was busy with work after coming back from the trip.
I would like to thank you for planning this wonderful trip. We enjoyed our holiday in Hanoi very much.
The hotel is fantastic! The rooms are spacious and clean. The staff are exceptionally friendly and helpful.
Meals provided were good and the resturants we went were clean.
The time schedule for places of interest/programs was well-planned. This was something we were looking for; a relaxing trip!
The tour guide, Mr Truong is very friendly and knowledgeable. He attended to our requests all times!
Visting cave is not enjoyable as the place was swamped with tourists. Peak season I guessed. However I enjoyed cruising around Halong Bay as it was very relaxing. The junk is good and comfortable.
Just a minor flaw during the trip. There was no row number written /printed on our Water puppet show’s tickets. As a result, 7 of us were standing in front of all the audience for about 10 to 15 minutes, waiting for the usher to check with the ticket sales office. It was very embarrassing!
Neverthless, my group are happy with the holiday. Your professionalism has made our trip an enjoyable one!
 
Once again thank you vm.
Cheers,
Sharon
 
 
Gender: Miss
FullName: Sharon Tan
Arrival date: Nov 8 2012
Number of person: 7
Child under 12 year old: 0
Length of trip: 6 days
Hotel: 3 Star- favourite hotels:Please recommand
Vietnam: Hanoi,Halong bay,Hai Phong - Cat Ba,Mai Chau
Comment: We will arrive at Hanoi airport on 8 Nov at 1pm. We would like to cover the places below the following few days. 2 days/1 night in Halong Bay. Indochina Sail or Bhaya Crusie or equivalent. To stay overnight near the Bay. No overnight on cruise. 1 night in Cat Ba Island - National Park Day trip to Mai Chau
Date: 7/16/2012 2:24:37 PM

Dear Hai Yen,

Thank you very much for arranging everything for this trip. You looked into every detail and provided the best of service to us during the trip. The services provided by the hotels and tour guides in Hanoi and sapa were also very satisfying. Thank you and wish you a merry Christmas and happy new year.
 
 Sent from my iPhone
 
FullName: Hwee Gek
Comment: We are a family of 5 Adults . Please advise how much is the fees for Best of North
Date: 8/29/2012 8:33:29 AM

Dear Ms hai Yen,

I would like to take this opportunity to say THANK YOU VERY MUCH to you and your travel agent and also to Mr Thanh during our tour to Ho Chin Minh City. Your tour guide is very helpful and kindness and responsibility to us. He very take care of us during our 4 days trip.We feel safe during with him. All the schedule going very well. Also a very good services and thank you to bus driver and assistant.
Hopefully we will used this services again in future.
 
Thank you
Regards
HANIF AHMAD
 
 
FullName: hanif ahmad
Comment: We are plan to have a group tour to Saigon....and all of us are muslim... pls recommended us a good muslim hotel with swimming pooll and muslim restaurant when we are there.... plan to travel to on 16/12/2012 - 20/12/2012. ....(4D3N).. We are waiting your feedback asap...tq
Date: 11/13/2012 4:45:54 AM

Dear Ms Hai Yen

its a 4 days coming back from our vacation in Vietnam ,enjoyed all the places we've visited.
hotels,assistance,were very good kindness of the guide in halong bay,sapa and Hanoi were exellent.
The only thing we don't liked has been the train comin g back from Sapa (don't remember the name)
it wasn't at the same standard of Sapaly express.
Your organization has been exellent,thanks for your assistance.
If we decided to coming back in Vietnam (including Cambodia and Laos) certainly i'll contact you
for a planing our route.
Thank you Mr Riccardo de Gennaro