What people say?

Dear Ms Hai Yen
A big thank you to you and Mr David Tran for making our Vietnamese trip a most enjoyable one.
The hotels are all very good as they are most 'high end' accommodation. Perhaps a feedback to
Metropole in Hanoi that they should change the mattresses to firmer and better quality ones for a
hotel of their standing? Maybe they have been used for a while and we feel our backs are sinking
into them. We will not expect very good quality mattresses from lower grade hotels but for Metropole,
being the top hotel in Hanoi, a good quality mattress for the room is very important. But the service is
TOP class, very good.
We kept having meals at the same restaurant next to the hotel we stayed in Sapa. A bit boring. Other than
that Sapa is very charming and we enjoyed the place.
Our Furama Resort Ocean View room with the package deal was very good.
Our last stop at Ho Chi Min / Saigon was very interesting too. It is so different and modern from the other
northern parts of Vietnam.
We thoroughly enjoyed our trip to Vietnam and the above feedback, we hope will help in giving your clients an even better
and more enjoyable time. We will recommend your good service should we or our friends wish to travel to
those places that your Company covers.
Many thanks and hope to speak to you again in the future.

With warmest regards
Neil & Evelyn Taylor
 

Dear Ms Hai Yen,
 
I am now back in Melbourne, and I am happy to provide the following feedback regarding my tour to Vietnam wth your company.
 
I am happy with the services provided by your company during my(together with my wife) 14 day (24/3/12 to 6/04/12) tour of Vietnam. Foremost, I was very happy your company kept its word on all it promised to do in the tour itinerary.
 
I was especially impressed with the following :
1. Your company sent us to the Hanoi Railway station right up to the train compartment to take the train to Sapa.On returning from Sapa to Hanoi, your company's representative again met us at the Hanoi Railway station (at 5 am) and took us back to the hotel. There , a hotel room was booked from 5 am to 8 am for us to freshen up and have breakfast before our trip to Halong Bay.
All the tour guides in the different parts of the tour performed their tasks professionally. This is especially true for the tour guides in HCMC (Ngoc), Hai On (sorry, forgot his name), Hanoi (sorry, forget his name) and Sapa (Vung). Vung was very pleasant and communicative with us; my wife and I enjoyed the Sapa trip very much.
 
All the hotels were good, especially Golden Rice Hotel in Hanoi, where the overnight rooms provided to us were first class (although Golden Rice hotel is a only 3 star hotel). However the hotel in Sapa did disappoint because when we moved into the room, there was a used towel still hanging in the bathroom.
 
I negotiated the itinerary with Ms Hai Yen, who, I have no doubt , was responsible for the proper execution of the itinerary. On the last day of our tour, the company's Director Mr. Tran Anh Diep even paid us a courtest call at Golden Rice hotel, which was very kind of him. Previous to the tour, I did not know anything about Vietnam Tour Travel nor did I know anybody who was working for the company.
 
If any of my relatives or friends are going to Vietnam, I will have no hesitation in recommending Vietnam Tour Travel to them.
 
Thank you.
 
Boon Lee
Melbourne

Dear Ms Hai Yen

Yes we had a great trip and our bus driver and tour guide Lucy Vo was very nice and informative... we only can say positive things about her and also the bus driver Don was a very good driver...
thanks again,and if we need another booking we will be in touch...

Kind Regards

Mr. Waltraud Komar,

Dear Hai Yen,

As I promised I write you back with my impression from the trip to Vietnam.
First, I want to tell you that we enjoyed your country very very much and it was one of our best trips. We liked the people, the special atmospher as a communist country and the feeling of something new which is beeing built. As tourists we felt that everywhere people want us to feel good: in the hotels in the restaurants and on the street. We are thinking to come back next year to visit the places we missed like Dalat and Na Trang and again to visit Hanoi, which we found fascinating, and Hoi An just to mention the main places. Maybe we will add to this trip a visit to Cambodia or Laos. Are you willing to help me with it?

As to your company we were very pleased. Everything went smouthly and easy. I have few things of criticism. As I told you already we expected to have a better cabin in the train to SAPA and not next to the Bathroom. We expected to have better restaurants and so touristic: you have to take into account that people are coming to Vietnam also for the food. In the trip to Can Tho we felt that many things were not nescessary and were a waste of time and money (like the drive with a horse and a cart and things like that). But all everything was good.

Another thing, untill I met our lovely guide in Sapa- Hai, I thought you are a men and not a women. I am a women also.  Many thanks
Ms Rivka Nir

Dear Hai Yen

Hope this finds you well and that you and your family enjoyed a happy 'chuc meng nam moi'.
We just want to say a big thank you to you and your colleagues for the organisation and arrangement of our trip to Sapa and Halong. We had a very had a fantastic time in your country, made all the more wonderful by the fact that everything went very smoothly (pick up from the airport to the train station, from Lao Cai back to your office to wait for the Halong Phoenix Tour guide etc).
We would definitely recommend your services to our friends and if we do travel to Hanoi again, will certainly get in
contact to organise our tours through you.
 
We wish you all the best for 2012. Com On!
Kind Regards
Frank Everingham

Dear Ms Yen, 

I have checked the plane tickets and they all appear correct in details. You have been so helpful that I have passed your details on to Friends of ours who intend visiting Vietnam in the near future. My family and I will definitely arrange any further travel arrangements throughout Vietnam, Cambodia & Laos through you company.
 
All the best
Steven Wheeler

Hello

We had a wonderful holiday. Thank you for your help.
Your guide Ms Silen Truy was wonderful, and the best guide we had during our three-week trip in Vietnam. She allowed us flexibility, which was important with a small child, and with changing weather conditions. She was also very caring and patient, and she helped us understand more about the environment and the people in Sapa.
I would certainly recommend your company again, and Ms Silen Truy as a guide in Sapa.
 
Warm regards,
Kim Stockham

Dear Ms. Hai Yen,
 
Thank you for your mail.
We hope you had a wonderful celebration and wish you and your family a Very Happy New Year!
We would both like to thank you for the wonderful time we had in Vietnam and Cambodia. The tour was excellently organised and we thank you and your staff for the memorable time we spent there.
We would individually like to thank the drivers in Hanoi (Mr. Nam), Sa Pa (Mr. Herng), Hoi An (Mr. My), Ho Chi Minh City (sorry, we don't know his name), Phnom Penh (Mr. Karuna),and Siem Reap (Mr Sokha).
They were all very courteous and concerned about our welfare and safety, especially Mr Sokha who always had cold water and wet wipes ready for us when we returned from sight-seeing in Angkor.
We are very grateful to our guides - Mr. Zey (Greet at Noi Bai Airport and Hanoi Station), Mr. Dhrong (Guide in Hanoi and Ninh Binh), Mr. Ma (Guide in Sa Pa), Mr. Feng (Guide in Hue and Hoi An), Ms. Lucy (Guide in Ho Chi Minh City), Mrs. Sothy (Guide on Day 14/ Jan 17, in Phnom Penh), and Mr. Vibol (Guide in Siem Reap).
 
We would like to wish them all the very best and to thank them sincerely for their kindness, friendship and information.
They were all very knowledgeable about local information and polite. They were happy to answer our questions and were concerned about our comfort.
 
We enjoyed excellent and new types of food at the great restaurants, and wish to thank you for organising the many lunches and dinners we enjoyed during our stay. May be next time, we could have a meal together in Vietnam or when you happen to visit Canberra, Australia.
 
All the hotel rooms we stayed in were very comfortable and clean. We especially liked the rooms at Gerbera Hotel (Mercure) Hue, and Thanh Van 2 Hotel Hoi An. But the Manager at Thanh Van 2 Hotel was pushing us to buy clothes from his tailoring shop.
 
The staff and location of Medallion Hotel Hanoi were excellent. But the toilet system at Medallion Hotel Hanoi was not very good.
Sa Pa View Hotel was average. But the room at Sa Pa View Hotel could have a better heating and hot water system.
The Spa at Tan Hai Long Hotel Ho Chi Minh City was very good and the hotel was centrally located and very convenient. But the superior double room at Tan Hai Long Hotel was a bit too small.
We were delighted with our last room at Victoria Hotel Siem Reap and it was a lovely way to end our holiday.
 
All the guided tours were well organised and our guides (except Mr. Daream) were flexible to any requests we had. We enjoyed the many boat rides along the beautiful waterways of Vietnam and Cambodia as well as learnt a lot from the villages, historic sites and markets we visited.
 
Once again, Ms. Hai Yen thank you for an excellent holiday!
We hope you would keep in touch with us and we will definitely inform you when we plan our next holiday. We are considering to visit Malaysia and Thailand early next year/2013, would you have any advice for us please?
 
Thank you and kind regards,
Dulamanie and Sean.

Thank you Hai Yen
I am happy with the service and would recommend it to my
friends, also, please can you also send me some 1 and 2 day itinerary
options for Ha Long Bay as I am keen to go out there. I will be
visting around the 10th Jan and it would be for 2 people. I look
forward to hearing from you.

Kind regards
Peter

Hello
I would like to book the Trek in the Misty Mountains and Homestay at
Village Sapa 7 day tour please.
Departing Hanoi 28th December.
1 person. I am currently in Ho Chi Minh but flying to Hanoi tomorrow
afternoon.
Please let me know asap and I will make the relevant payment.
Kind regards
Peter

Dear Hai Yen,
 
Overall my family enjoyed the trip other than the domestic flight delay.
However I would still like to provide some constructive feedback:
 
Hotel - All hotels service level are good, especially Boss hotel.
Initially one of the room is very stuffy but the staff managed to find us a fan.
Hoi An was ok but my children found the room a little eerie as all the lightings are dim.
Our favorite hotel is the Fragrances Hotel which is bright, clean and offer spa service.
Car - We are happy with the vans in Ho Chin Minh and Hanoi. For Hue, van is a bit old. All drivers were very good.
Food - most of the food are extremely nice, especially the spring rolls in Hanoi. Some of the food is oily,example: Fish baked in a clay pot or pancake in Hue. Maybe a little more variety in the type of food will be nice. We really love Hanoi dinner and the meal on Junk boat At Halong bay.
I would also like to comment that we really appreciate that you are prepared to accommodate us if the flight at Hoi An was delayed further.
We will definitely travel with your agency again in future.
 
Happy New Year
Rdgs
Catherine Tan