What people say?

Hello Em Yen,
Not sure if you remember me and my 2 friends - we met at the Hanoi Phoenix Hotel in the morning, to organise our Halong Bay tour. I wanted to thank you and your team for your help in organising an enjoyable trip. I hope that Xuan is ok, he got sick the first night. We cannot help the weather, and I think in future we will visit Hanoi in warmer weather. Nonetheless, we will take away memories that will last forever.
Wish you all the best, and want to a big recommendation to Mr Diem for you and Xuan.
Keep in touch, and if you happen to visit Australia, let me know.
Regards,
William

Dear Ms Hai Yen,
 I apologise for the delay in sending this feedback- my travels continued to other countries after Vietnam and I have only recently returned home. We really enjoyed our time in Vietnam and felt that we were able to cover so much despite being a short holiday. Our tour guides were fantastic- they were all very friendly, informative and helpful. In particular, Chin- our tour guide from Hoi An to Hue- really went out of his way to help us and to accommodate to our preferences, which we greatly appreciated. We were happy with our accommodation, which were all within walking distance of places of interest and places to eat. Hotel staff were also very helpful and friendly. We especially enjoyed the Thuy Dong Hotel in Hoi An, which we found to be of a very high standard. We enjoyed the join-in group tours to Halong Bay, Mekong Delta and Cu Chi Tunnels, as they gave us the opportunity to also meet other travellers. My only criticism would be that they did not drop us back at our hotel after the Halong Bay cruise as they were running late, and consequently we had to run with our luggage down the very crowded street to meet our car transfer, which was not there when we arrived, although the driver did work hard to then get us to the airport on time, which we appreciated. In general, we were happy with the car transfers in each part.
 We would like to thank you very much for organising this tour for us, as well as for calling to check up on us throughout the trip. We had a wonderful time and would definitely recommend your company to others.
 Best regards,
 Tamara and Mei

Hi Ms. Hai Yen,
 I hope all is well with you.
 We had completed the comment cards with each guide and so hopefully they will have been some use to you in improving you service going forward.
 We had a really wonderful trip and wanted to thank you for you assistance and service throughout.
 As mentioned in our comments there are a few things which we felt could have been better and as you have asked I will put down a few pointers which I feel are valid and will assist you when planning a similar trip for future guests.
 Our first hotel The Riverside in Saigon, the room we had been first offered was a bit smelly so we upgraded to the River View room, we would have expected given the cost of the tour that we would have been given this room as standard. Our second room was nice a little dated but the hotel is very well located and the breakfast buffet was fantastic. My comment would be to ensure your guests are put on the riverside in future, I’m sure no one will have an issue paying the $20 extra it cost us?
 
 The other hotel we felt could have been better was the Golden Sand, again the rooms were musty smelling and the beds not at all comfortable. I would not recommend this as part of a tour.
 Siem Reap, the Borei Angkor was also a bit dated and I would have preferred a different more up to date alternative as we had 4 nights here also their Dinner menu was not very good.
 Kampong Thom, Sambor Village, was not a very good standard and you are open to the elements as the roofs are straw and do not provide any protection from the insects which come in to your room at night. I understand this area is not very well developed from a tourism point so we accepted that as it was only for one night, I would advise that you check out some alternatives.
 On the positive side the Pilgrimage Village was superb we would have happily spent another night here and it might be an option to offer a 1 night rest day to guests in the future this would have been an option we would have really benefitted from after a week of intensive travelling. The Sofitel in Hanoi was beautiful, the Cruise was sensational and the Intercontinental was nice.
 Our guides were all very nice and well informed and we are very happy to have taken this trip.
 We both very much enjoyed our holiday and thank you to your team for looking after us. As I said over all we had a fantastic time and I hope my comments will help you to improve your service for other guests.
 
 Regards,
 Colin Walsh
 Managing Director
 Irish Building Magazing

Dear Ms Hai Yen
Many thanks for your assistance. We very much enjoyed our time in Vietnam and our HCM hotel and airport transfer worked out very well.
We are now back in Australia and will be sure to recommend you to any of our friends who are planning to travel to Vietnam.
Kind regards, Sue Quill

Hai Yen,
I wanted to take a moment and thank you for such an incredible bit or organising. Our trip to Vietnam went so smoothly and it would not of been possible without your help. Your team were there when they said they would be and absolutely everything was in order, as you said it would. We will absolutely recomend you and your team to anyone wishing to travel to Vietnam - Amazing work, Thank you
Carl. Rebecca. Miah and Oscar
 
Carl Gough - Financial Markets Client Director
Cable&Wireless Worldwide - twitter CWWalgonet
1 Macquarie Place, Sydney, NSW 2000, Australia
 

Hi Hai Yen,
We have arrived back in Penang, Malaysia safely. We would like to thank you, Diep and your staff who have made our stay in Hanoi, Vietnam very pleasant and comfortable with your good service. Will certainly recommend friends to use your service if they are visiting Vietnam in future.
Once again, thanks a lot for your patience and assistance in helping us with all the arrangements.
 
Thanks and take care.
Best regards,
Lim Swee Lin & Marcus Soon
 
Dear Diep,
I get your contact from Pin (Penang, Malaysia). We plan to visit Vietnam somewhere in Nov, light & easy kind of family tour or group of friend the first time (cultural/education/discovery of your country). if we want to add Laos & Cambodia then what will be the cost, may be you can recommend in 2 quotation: Vietnam alone and Vietnam with additional 2 countries. Please recommend to us, we need help from you for ground tour arrangement (hotel/places to visit & etc). Flight arrangement can be ourself or you have a better price promotion then you can include in the package.
Hope to hear from you soon so that we can make arrangement. I've send you a Skype also ...
 
 Best Regards
 Marcus

Hello Tran,
 I hope that you remember myself from when we travelled to Sa Pa from Hanoi.
 I travelled with my wife, daughter and her friend in July this year.
 We were very, very happy with your service.
 We are returning to Vietnam next year in August/September and we are hoping
 that you can assist us.
 We will be in Guangzhou and Hong Kong and would like to fly or travel back
 into Hanoi and up to Sa Pa. Can you please make suggestions or bookings for
 us to travel from Guangzhou or Hong Kong into Hanoi?
 We will also be travelling to Sa Pa again.
 There will be four of us again.
 Kind Regards
 Michael Calam
 Managing Director
 Vision Mortgage Solutions

Dear Hai Yen,
We are now in Cambodia.
We (all 4) would like to thank you for your excellent travel arrangements during our stay in Vietnam.
It was very nice meeting you and we will recommend everybody to you
who like to travel to Vietnam.
Thanks again and best regards,
 
Henny

Good evening Yen,
We are now in Beijing.
Yen, I want to tell you how much I appreciate all the things you have made for my friends, my wife and myself to make our trip to Vietnam such a great success . We will definitely remember you when we come back or when our friends ask us for recommendations. It is so nice to be able to depend on people you can trust such as yourself.
 
 Thanks again,
 Luc Pelland

Dear Hai Yen,
We are now in Cambodia.
We (all 4) would like to thank you for your excellent travel arrangements during our stay in Vietnam.
It was very nice meeting you and we will recommend everybody to you who like to travel to Vietnam.
Thanks again and best regards,
Henny